Consumer Protection Gaming Regulation Officer

State of Connecticut

  • Hartford, CT
  • $62,884-80,273 per year
  • Permanent
  • Full-time
  • 6 days ago
IntroductionThe , Department of Consumer Protection ( ), is accepting applications for a to support the regulation of legalized gaming activities within the State of Connecticut. Positions are needed throughout the State of Connecticut; qualified residents of all counties are encouraged to apply.WHAT WE CAN OFFER YOU
  • Visit our
page! * Professional growth and development opportunities.
  • A healthy
to all employees.POSITION HIGHLIGHTS
  • Location: 450 Columbus Blvd in Hartford, CT
  • Full time, 40 Hours/week
  • First shift
  • The duration of each scheduled shift will be eight or more hours
  • Monday through Friday, but may include evenings and weekends
  • Office/On-site
THE ROLEThe Consumer Protection Gaming Regulation Officer position performs analytical and monitoring duties related to the regulation of casino, lottery, retail, and online gaming and works with the gaming industry licensees to ensure they follow agency policy, procedures, and security regulations and provides information and assistance to licensees, the public, and employees. Conduct and review criminal history checks of new licensee applicants for all legalized gaming activities in the State. Assist in the review and evaluation of Standard Operating Management (SOM) procedures and audit reports, testing slot machine software integrity and monitoring revenue collection. Monitor and evaluate information from all regulated industries including physical casinos, lottery studios and retailers, Off Track Betting facilities and digital applications, sports wagering retailers, online operators, and/or the public for patterns of unusual betting, questionable transactions, or suspicious activities and prepare reports for legal and administrative review. Review and evaluate the terms and conditions of promotions received from gaming entities related to online gaming and retail sports betting to ensure promotions do not adversely impact the integrity of gaming.ABOUT USThe mission of Department of Consumer Protection (DCP) is to promote a fair and equitable marketplace and to ensure safe products and services for consumers. The department is comprised of several divisions, each of which oversees the different industries that it regulates.The Gaming Division is responsible for regulating legal gambling programs in Connecticut which is comprised of casinos, lottery, off-track betting (OTB), sports wager & online sports wagering, online casino gaming and fantasy contests. This is accomplished through a rigorous program of game and system approvals, licensing, inspections, monitoring, audits, and investigations which are conducted to best safeguard consumer interest and integrity of the gaming process.Watch the video below to see what it's like to be a State of CT employee!Selection PlanCheck out our Need more resources? Visit our for additional support throughout the recruitment process.BEFORE YOU APPLY:
  • Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
  • Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date on the job posting.
  • Resume Policy: Per
, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. * Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing
. * Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful
to make the best impression! * Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at
.QUESTIONS? WE'RE HERE TO HELP:Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jasmyn Raymond at .Join the State of Connecticut and take your next career step with confidence!PURPOSE OF JOB CLASS (NATURE OF WORK)In the Department of Consumer Protection this class is accountable for independently performing a full range of tasks in providing information and assistance to all concerned parties in the application of agency rules and regulations.EXAMPLES OF DUTIES
  • Provides information and assistance to licensee, patrons and employees regarding the application of agency rules and regulations, procedures, policies and statutes;
  • Examines facility, grounds, equipment and gaming activities to assure compliance with licensing requirements, agency policy and security regulations;
  • Investigates patron complaints and effects resolutions;
  • Maintains records and prepares reports;
  • Performs related duties as required.
At a facility simulcasting racing, Off-Track Betting and Advance Deposit Wagering:
  • Monitor start times and ensure wagers are not accepted after start times;
  • Calculate number of tracks and racers;
  • Prepare, package and bundle entries, forms and worksheets.
When assigned to Lottery Review:
  • Verify lottery license is current;
  • Ensure only active games are displayed;
  • Observe lottery sales for age appropriateness;
  • May monitor drawings.
At a Casino Gaming Facility:
  • Monitors a casino gaming operation;
  • Observes currency exchanges and counts;
  • Observes and records movement of slot machines;
  • Identifies deficiencies in the system of internal control of a casino licensee and recommends appropriate changes;
  • Monitors state-of-the-art developments in casino operations;
  • Checks employee licenses to determine validity;
  • May be required to lead an assigned shift in the absence of the Consumer Protection Gaming Regulation Supervisor.
Sports Wagering and Online Gaming:
  • Analytical and monitoring duties related to the regulation of sports wagering and online gaming;
  • Reviews and tracks technical incident reports submitted by licensees;
  • Monitor online gaming websites using test accounts and/or back-office access;
  • Review online gaming activity in the areas of geolocation, player identity verification, underage activity, functionality, and software releases.
KNOWLEDGE, SKILL AND ABILITY
  • Knowledge of
  • relevant state laws and regulations and agency rules;
  • inspection and investigation methods and techniques;
  • the pari-mutuel industry and operations;
  • the casino industry and operations;
  • Skills
  • oral and written communication skills;
  • interpersonal skills;
  • Ability to utilize computer software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCEFive (5) years of experience in administrative work involving public contact, the monitoring of service delivery or in investigatory work for a business or a governmental agency.MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.
PREFERRED QUALIFICATIONS
  • Experience regulating or investigating gaming operations or regulated industry.
  • Experience examining financial records in a gaming operations or regulated industry.
  • Experience investigating consumer complaints.
  • Experience interpreting internal controls, standards, procedures, or audit reports.
  • Experience coordinating with internal and external stakeholders.
WORKING CONDITIONSIncumbents in this class may be exposed to some risk of injury from assaultive or abusive patrons.ConclusionAN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYERThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.ACKNOWLEDGEMENTAs defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

State of Connecticut