Hotel Front Desk Attendant

Everhome Suites - San Antonio

  • San Antonio, TX
  • Permanent
  • Full-time
  • 8 days ago
  • Apply easily
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.Responsibilities:
  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
  • Handle guest check-ins, check-outs, and payment processing with accuracy.
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
  • Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
Qualifications:
  • Strong customer service skills with a guest-focused approach.
  • Physical ability to stand, walk, and lift up to 25 pounds as needed.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Availability to work flexible schedules, including weekends and holidays.
  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
About Company:
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!

Everhome Suites - San Antonio