IT Administrative Assistant
- Poughkeepsie, NY
- $24.04 per hour
- Permanent
- Full-time
- Associates required, Bachelors preferred in Information Technology or relevant field.
- Experience: Minimum three (3) years’ experience.
- Deep understanding of computer systems and hardware
- Technology proficiency in software/applications (Windows, Microsoft Office, etc.)
- Experienced trainer and training developer
- Experienced in customer service – Tech Support Helpdesk preferred
- Inventory Management experience
- Familiarity with internet security and data privacy principles
- Knowledge of data management and data security
- Understanding of basic finance principles
- Medical, dental, and vision coverage.
- 403(b) retirement plan with employer match up to 5%.
- Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation to start, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
- Employee assistance program (EAP).
- Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
- Group term life and long-term disability insurance.
- Supplemental life insurance & accidental death and dismemberment coverage (AD&D), supplemental insurance through Aflac.
- Pet insurance.
- Manage multiple account creations, equipment preparation, and scheduling with HR and hiring managers in collaboration with MSP.
- Track new hires, internal position moves, terminations, and interns.
- Ensure paperwork accuracy and completion with HR and hiring managers.
- Manage IT asset allocation.
- Distribute equipment, set up and test accounts.
- Develop and conduct IT training, including Security and Usage Manual, PII Protection, Outlook, Teams, SharePoint, OneDrive, OneNote.
- Manage account terminations and follow-up processes.
- Oversee equipment collection and reassignment.
- Track all expenses for licensed products, including contract pricing
- Develop and distribute reports for finance to ensure proper allocations of IT expenses
- Review invoices to ensure accuracy in contracted pricing, quantities, and alignment with approved project quotes.
- Ad Hoc reports as requested. (i.e. – call reports)
- Maintain an up-to-date inventory of IT assets, including hardware and software licenses utilizing Asset Panda software.
- Conduct periodic onsite inventory assessments.
- Track contracts and ensure compliance with software licensing agreements and renewals.
- Maintain a record of users and extensions within the phone system.
- Work with MSP and agency staff (where applicable) to develop workflows and efficiencies in the IVR.
- Coordinate phone system updates, changes, and troubleshooting as needed.
- Maintain accurate records of onboarding and offboarding activities.
- Manage user account access across IT systems to ensure security and compliance.
- Provide ongoing end-user training and support as needed.
- Assist with coordination and implementation of projects.
- Participate in organization-wide and appointed committees to support program initiatives and services.
- Respond proactively to changes in programs and policies, assuming additional responsibilities as needed.
- Travel periodically to Agency locations in Dutchess, Ulster, and Orange County as required.
- Additional duties as assigned.
- Strong troubleshooting and critical thinking skills
- Expertise in managing multiple tasks
- Attention to detail and precision
- Ability to work independently and as part of a team
- Excellent diagnostic and problem-solving skills
- Effective communication skills, including the ability to explain technical details to a non-technical audience
- Flexible and adaptable in a fast-paced environment
- Collaborative relationship development and management
- Ability to work independently and as a team member
- Strong organization and multitasking abilities
- Analytics and business acumen