Workstation Support/Desktop Admin
- Cayce, SC
- Permanent
- Full-time
Cayce, SC
12 MonthsThis position would be physically in the office Monday - FridayWhat schedule is the candidate required to work: 8 - 5 or 9 - 6 or 7- 4 an hour for lunch or lunch can be 30 minutes. Not departing the office before 4pmTop 3 Required Skills
o Install, troubleshoot hardware and software, support for laptops, desktops, rugged devices tablets (iPad, Microsoft Surface), Smart Phones, Printers, etc.
o Deploy images to workstations via Microsoft Endpoint Configuration Manager (MECM)
o Proficient in Microsoft O365 Applications, Windows OS 11, IOS and MAC OS versions.What soft skill requirements do you have (team fit and personality requirements)?
o Strong communication skills both verbal and written
o Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teamsNice to Have Skills:
o Manage large volumes of imaging requests.High Level Project Overview:
Provide desktop support to ClientEnergy workforce
- Candidates should have a good understanding and knowledge of installing software and setting up hardware.
- Proficiency in Windows 10/Office365 products/Outlook/Teams/One Drive.
- Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.
- Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, toughbooks, tablets, etc.
- Experience supporting cell phones and Ipads desired.
- Experience supporting Audio Visual equipment and Client and OCE printers/plotters desired.
- Ability to interface with wide variety of clients and must have excellent customer service skills.
- Previous Helpline or customer service experience desired.
- Excellent problem-solving and critical thinking skills required.
- Must have strong listening skills and be able to respond to multiple customer requests or demands.
- Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team.
- Configure and test client workstations to utilize VPN access using secure token identification.
- Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity.
- Install image systems with appropriate OS for client needs.
- Install and configure core applications once base OS image has been deploy.
- Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts.
- Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP.
- Preferred Years of Experience:
- Education: