
Systems Admin II
- Columbia, SC
- Permanent
- Full-time
- Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices.
- Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment.
- 6 years IT customer support experience in a Windows Active Directory environment of a similar size and scope to the EOUSA requirement; (OR)
- 6 years of experience in a Computer, Windows Active Directory, network, IT operations, and IT hardware support in an IT environment; (AND)
- Minimum 2 years IT customer support experience.
- Microsoft Technology Associate (MTA) IT Infrastructure certification
- Solid working knowledge of SolarWinds application, networks, servers, and other desktop applications.
- Ability to multitask while monitoring and working through issues on both phone calls and emails.
- Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.
- Knowledge and experience supporting steady-state, enterprise-wide SCCM deployments.
- Knowledge and experience monitoring, supporting and utilizing enterprise management. applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites.
- Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated hardware and software.
- Ability to manage and perform enterprise-wide upgrades and changes systematically and regularly.
- Ability to monitor systems for potential problems and resolve issues promptly. Ability to monitor systems and activities to ensure compliance with enterprise-wide standards. Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations.
- Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff.
- Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures.
- Knowledge and experience with the following:
- Userlock
- Airwatch Cloud
- CommVault
- CloudStorage (Panzura & CTERA)
- SCCM (MECM)
- Quarantine
- VDI / VMWare Horizon
- Solarwinds
- VRTX
- BigFix
- Trellix
- Cisco AnyConnect
- Exchange Admin Center
- ProofPoint
- Printer Configuration
- Aruba Airwave
- Aruba Clearpass
- SPDR
- Splunk
- vSphere
- Networking / Switch Commands