Assistant Self-Storage Property Manager
- Madison, WI
- $39,520-43,680 per year
- Permanent
- Full-time
- Conversion Support: Assist in maintaining a 75%+ lead-to-move-in conversion rate through timely customer follow-up and clear communication of storage options.
- Occupancy and Revenue Contribution: Support efforts to sustain 90%+ occupancy and contribute to revenue growth by delivering strong service and executing retention strategies as directed.
- Delinquency Support: Help maintain monthly delinquency below 3% by monitoring accounts, following up with tenants, and supporting enforcement of payment policies.
- Program Enrollment Assistance: Support 80% enrollment in Property Protection and Auto-Pay by explaining program benefits and assisting with customer sign-up during move-ins.
- Customer Experience: Deliver consistent, positive interactions that help maintain a 4.7/5 average customer satisfaction score, supporting the company’s customer-centric values.
- Facility Upkeep: Complete routine inspections and light maintenance tasks to ensure a clean, functional, and audit-ready facility, assisting with larger needs as directed.
- Local Marketing Support: Assist with 1–2 grassroots marketing or outreach activities per month to promote the FreeUp Storage brand and generate leads.
- Accurate Records: Help maintain accurate digital records for tenants, move-ins, and account activity, ensuring compliance and data integrity.
- Communication: Communicates clearly and professionally with customers and teammates; handles concerns with empathy and tact.
- Business Acumen: Understands day-to-day property operations and can research or follow local regulations and lien law guidance when needed.
- Customer Centricity: Focuses on creating great customer experiences by identifying needs and ensuring a safe, clean facility.
- Initiative: Takes ownership of routine tasks and proactively addresses maintenance or operational needs.
- Technology Adaptability: Comfortable using Microsoft Office and CRM/property management systems; adapts quickly to new tools and processes.
- Possess a valid driver’s license, insurance, and reliable transportation.
- High School Diploma required
- 1-3 years of relevant work experience in a customer facing environment, with day-to-day management responsibilities.
- The ability to work well and perform duties independently and in a team setting.
- Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.
- Competitive Full Time Hourly Rate: $19 - $21 per hour.
- Bonus opportunities.
- Comprehensive benefits including 401k with company matching.
- Company paid health, vision, dental, short-term disability, and life insurance.
- Paid time off.
- Uniform stipend.