Dishonored Payments Fiscal Analyst (FA1)

Washington State

  • Olympia, WA
  • $48,324-63,252 per year
  • Permanent
  • Full-time
  • 16 hours ago
DescriptionWe are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | EquityAt the , we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.We are seeking a Dishonored Payments Fiscal Analyst with the ability to embrace an ever-changing work environment while providing informative and meaningful account related customer service.As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.Do you have excellent attention to detail and the ability to work effectively in a high productivity environment? If so, we invite you to apply!DutiesAs the Dishonored Payments Fiscal Analyst, your primary responsibility will be to review, analyze, and reconcile financial data related to dishonored payments. Strong customer service skills are important as you assist customers over the phone and in writing, helping them make payments, answer questions, and direct them to the right contacts. You will also maintain records of dishonored payments and letters, ensuring customer information is accurate by adding or removing holds as needed. Your work will play a key role in supporting our purpose of helping every Washington resident live, work, drive, and thrive.Some of what you will do:
  • Provide customer service to the public, Licensing Services Offices, and DOL teams via phone and email.
  • Work with internal DOL customers to ensure all records are up to date including, but not limited to, fraud and bankruptcies.
  • Process incoming Dishonored Payments from multiple channels such as returned checks from bank or failed online ACH transactions.
  • Run Collection Reports to identify accounts for collections.
  • Identify appropriate debt collection company and upload required collection documents.
  • Input restitutions that have been recovered by the collection agency to agency systems.
QualificationsWhat you will bring to the role:One (1) year of experience in accounting, auditing or budgeting.OROne (1) year of higher education that includes 18 quarter or 12 semester hours of accounting, auditing or budgeting.Experience must include:
  • One (1) year of experience providing customer service by listening attentively, identifying needs or issues, providing options for customers, and exercising knowledge of state laws and regulations to assist others
  • One (1) year of experience conveying ideas and information in writing, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader.
  • The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
What may help set you apart:
  • One (1) year of experience using spreadsheet software, such as Excel to find and replace data, create, modify, print, and format spreadsheets, work with basic formulas and functions, use templates, styles, autoformat and multiple worksheets.
  • A degree in a financial related field, certification as a Public Accountant, Internal Auditor, Certified Governmental Financial Manager or Management Accountant.
  • One year of experience using word processing software, such as Microsoft Word and personal information web manager to do the following:
  • Create, format edit, preview, copy, paste, print, and save documents
  • Create bulleted and numbered lists, indent and align paragraphs, and use bordering and shading features
  • Compose, send, and respond to electronic mail and utilize e-mail program functions including the calendar
  • Experience entering accurate accounting related information into an electronic accounting system.
  • Experience analyzing and reconciling general or subsidiary ledger for validity and accuracy.
  • Experience using Agency-Specific Systems such as AFRS, DRIVES, Financial Toolbox, Enterprise Reporting.
  • Experience in accounting theory, principles and practices, internal control procedures, financial management software applications, and Generally Accepted Accounting Principles (GAAP).
Additional Conditions of employment:
  • Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  • The ability to work in office at our Olympia location to meet business needs.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodation.For information about available accommodations, the interview process, or the position contact .Supplemental InformationCome join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply:
  • Select the apply button at the top of this job announcement.
Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please notify . Please include the title of this position in the subject line.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit .

Washington State