Front Office Lead/Front Desk/ Front Office/Front End
- Kendall, FL
- $33,634-46,454 per year
- Permanent
- Full-time
- Provide administrative support by assisting with scheduling, staff coordination, and facility upkeep.
- Perform reception duties such as greeting patients, managing check-in/check-out processes, verifying insurance, collecting copays, and reconciling payments.
- Handle patient documents by uploading scans and routing correspondence.
- Participate in hiring, training, and supervising staff; assist in managing schedules and resolving conflicts.
- Reconcile charges and payments, audit reports, and enforce office policies to ensure compliance.
- Utilize various systems including Concur, SharePoint, and others for office operations.
- Support future leadership initiatives and may assume Practice Manager duties when needed.
- 2 years' experience in a medical office setting.
- Proficiency in medical and customer service roles, front desk operations, and healthcare management.
- Ability to perform data entry and use Microsoft Office applications.
- Familiarity with medical terminology and appointment scheduling.
- Spanish is Must
- Previous management experience preferred.
- Medical Assistant Certification preferred but not required.
- Knowledge of computer systems and medical terminology preferred.
- Experience with Concur, Staples, IT Service Now, InformRX, and SharePoint software preferred.
- Active and valid driver's license required.
- Bilingual proficiency in English and Spanish required.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)