Front Office Lead/Front Desk/ Front Office/Front End

• Provide administrative support by assisting with scheduling, staff coordination, and facility upkeep.
• Perform reception duties such as greeting patients, managing check-in/check-out processes, verifying insurance, collecting copays, and reconciling payments.
• Handle patient documents by uploading scans and routing correspondence.
• Participate in hiring, training, and supervising staff; assist in managing schedules and resolving conflicts.
• Reconcile charges and payments, audit reports, and enforce office policies to ensure compliance.
• Utilize various systems including Concur, SharePoint, and others for office operations.
• Support future leadership initiatives and may assume Practice Manager duties when needed.

• 2 years' experience in a medical office setting.
• Proficiency in medical and customer service roles, front desk operations, and healthcare management.
• Ability to perform data entry and use Microsoft Office applications.
• Familiarity with medical terminology and appointment scheduling.
• Spanish is Must

• Previous management experience preferred.
• Medical Assistant Certification preferred but not required.
• Knowledge of computer systems and medical terminology preferred.
• Experience with Concur, Staples, IT Service Now, InformRX, and SharePoint software preferred.
• Active and valid driver's license required.
• Bilingual proficiency in English and Spanish required.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

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