Engagement Coordinator - SKC Shelters & Day Centers

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

• Provide crisis intervention and advocacy to participants.
• Coordinate with other social service agency workers (e.g. case managers, social workers, medical professionals, etc.) to provide for clients' immediate needs.
• Model interpersonal and living skills for clients.
• Carry out building and program rules.
• Maintain a safe and comfortable program environment.
• Assist janitorial and maintenance staff as needed, including removal of debris from client spaces, when necessary, routine debris removal from the common areas and other janitorial assistance.
• Work as a team with other colleagues on shift and be able to work independently without direct supervision.
• Work in-person at a program and attend required in-person agency meetings.

• Register new clients including evaluation and assessment of client needs.
• Review and record notes and information into databases that are relevant to other staff members and/or help ensure program consistency.
• Maintain client records, updating information on an ongoing basis.
• Explain and implement policies and procedures.
• Maintain accurate client count throughout shifts.
• Dispense personal belongings and supplies to clients.
• Complete frequent scheduled unit, building, and grounds checks throughout shifts.
• Engage outside professionals (e.g. Mental Health Professionals, Emergency First Responders, External Service Providers, etc.) when appropriate.

• Manage front desk and site security, including welcoming clients, visitors and donors, receive in-kind donations, sorting and distributing mail, monitoring security cameras and lobby, implementing building and program rules, and sanitizing client belongings.
• Perform routine walkthroughs of the entire facility to engage with clients and ensure safety.
• Process messages and maintain accurate client tracking records.
• Answer phones and provide information to callers about services offered at the program and other locations.
• Lead activities and/or groups.
• Assist with serving and preparing meals, snacks, and beverages.
• Assist in hosting events for the clients and public.
• Assist clients as they move into or out of the program as needed.

• Supervise volunteers on shift
• Work with off-site volunteers providing advice and support as needed.

• Attend staff meetings, workshops, retreats, and in-service classes as assigned.
• Maintain accurate record of hours worked, record hours worked daily, and approve timecards before deadline.
• Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
• Maintain cleanliness and organization in the program.
• Assist with client and program laundry as needed.
• Inform supervisors of facilities and client-related issues.
• Perform other job-related duties as assigned.

• The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

• One-year experience working in a social service and/or customer service role
• Experience or knowledge of mental illness, substance use disorders, and/or homeless services.
• Knowledge and experience with crisis intervention.
• Commitment to harm reduction and housing first program model.
• Ability to work both independently and as a member of a team.
• Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
• Experience with Microsoft office suite of programs and related databases.
• Ability to adapt and respond to different people and situations through a trauma informed lens
• Support and uphold the mission, beliefs and values of the Coordinated Care Agency and the Archdiocesan Housing Authority.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal history background checks are required prior to employment.
• Ability to obtain and maintain food handler’s permit within

• Previous experience working with people experiencing housing instability.
• Lived experience with poverty, housing instability, mental health, and/or substance use disorders.
• College level classes toward degree in Social Service or related field.
• Previous work experience in programs that work with clients with high support needs.
• CPR/First Aid training.
• Ability to speak secondary language that is commonly spoken by clients.

Catholic Community Services of Western Washington