Program Manager I - Anchor Shelter

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

• Provide direct supervision to the Case Management team and student interns.
• Responsible for hiring, training, scheduling, supervision, and staff evaluation.
• Work in-person at a program and attend required in-person agency meetings.

• Serve as the Program Director in the Program Director’s absence.
• Responsible for smooth, efficient, and effective day-to-day operations of the program.
• Supervise and assist service staff in triaging issues as they come up and develop a strong solution-based culture for the team to solve issues as they arise. Participants of this program have been identified as having untreated or poorly treated medical and behavioral health conditions as well as highly vulnerable needs. The successful candidate will need to be able to manage several issues at once in a fluid work environment.
• Respond to time-sensitive requests for data corrections. Manage and enter data on clients into the agency client services databases.

• Manage intake/referral process in coordination with King County CEA.
• Represent the program in the greater community as needed.
• Work to increase resident involvement in advocacy.

• Working with the Program Director, ensure the program maintains and meets funder goals and requirements.
• Provide oversight and guidance for clients' case management activities.
• Provide case management services to clients with the highest barriers to successful program engagement, as needed.
• Provide ongoing training opportunities for Case Managers and Engagement Specialists.
• Stay informed of programs both within CCS/CCA and community agencies that can assist clients in reducing barriers to obtaining and/or maintaining permanent housing
• Assist with referrals to these programs. Ensure staff is knowledgeable about these programs and is accessing them for clients.
• Mediate issues and concerns as they arise.
• Audit case notes regularly to ensure uniformity and completeness.

• Other duties as assigned.

• The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms.
• Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.

• Bachelor's degree in social services or a related field or commensurate experience in social services.
• At least one year of experience in direct provision of social services, preferably with homeless people.
• Ability to adapt and respond to different people and situations through a trauma-informed lens
• At least one year of supervision experience.
• Must be able to work occasional evenings and weekends.
• Experience or knowledge of mental illness, substance use disorders, and/or homeless services.
• Knowledge and experience with crisis intervention.
• Commitment to harm reduction and housing first program model.
• Ability to work both independently and as a member of a team.
• Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
• Experience with Microsoft office suite of programs and related databases.
• Must have a reliable means of communication (e.g. phone, voicemail service, email, etc.) at all times in which to be reached.
• Support and uphold the mission, beliefs and values of the Coordinated Care Agency and the Archdiocesan Housing Authority.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal history background checks are required prior to employment.
• Ability to obtain and maintain food handler’s permit within 30 days of employment.

• Master’s degree in Social Work or a related field.
• Experience in social service administration and supervision.
• Fluency in Spanish or other languages.
• Valid Washington State Driver’s License and meet conditions of agency driving policy.
• Lived experience with homelessness, mental health, and/or substance use.
• Previous work experience in programs that work with high-acuity clients.
• CPR/First Aid training.

• A combination of education/training, and documented knowledge/skills and experience may in some cases substitute for the BA requirement.

Catholic Community Services of Western Washington