Bilingual Customer Service Representative - Remote

First Premier Bank

  • Dakota Dunes, SD
  • $15.00-17.50 per hour
  • Permanent
  • Full-time
  • 1 month ago
Description :Location: Dakota Dunes, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $15.00-$17.50/hour starting, additional monthly incentives available
Company: PREMIER BankcardBilingual skills are compensated in the form of a 10% differential.Work Site
This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm
  • Option 1: Monday-Friday 5:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm
  • Option 2: Monday-Friday 2:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm
  • Option 3: Monday-Friday 12:30pm-9:00pm, Every Third Saturday 8:00am-4:30pm
  • Option 4: Monday-Friday Morning/Evening Split Shift, Every Third Saturday 8:00am-4:30pm
  • Flexible scheduling opportunity for top performers
  • No Sundays!
About the Role
  • Answer inbound calls about our products and services.
  • Understand policies and procedures used for daily operations.
  • Take accountability for customer satisfaction with a highly professional demeanor.
  • Demonstrate a strong phone presence while assisting those with less than perfect credit.
  • Achieve high satisfaction on customer surveys.
  • Participate in team meetings.
Training
  • Extensive paid training program, up to 3 weeks in length.
  • Ongoing training opportunities for future success!
Pay
Base wage starting at $15-$17.50/hr. with opportunities to increase take home pay.
  • Top 75% of associates are eligible for incentives
  • Career path from Associate I to Associate IV – each step earning an increase in pay
  • Earn up to an additional $3.50/hr. when working non-traditional hours
  • Bilingual skills are compensated in the form of a 10% differential
  • Flex Scheduling opportunity for top performers
Competitive Benefits Package
  • Full medical benefits for 20+ hours/week
  • FREE dental and vision coverage
  • Generous time off plans including PTO, Sick Pay, and Bonus Days
  • 401(k) – dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center
  • Employee Wellness Program
  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
  • Fun Employee Parties
Our Culture
  • Emphasis on personal success, respect, health, wellness, fun and giving back
  • Employees are rewarded, valued, and celebrated for hard work
  • Career advancement opportunities is a ways PREMIER leaders show they care
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

First Premier Bank