Customer Service Representative - FT - Hybrid Work Schedule
1st Financial Bank
- Dakota Dunes, SD
- $18.70 per hour
- Permanent
- Full-time
- Comprehensive and affordable medical, RX, dental, vision, live and disability coverage
- 25-day annualized paid time off including 100% cash out for unused time
- Health Savings Account with annual company contribution up to $1,000
- Dependent Care Spending Account with annual company contribution up to $1,200
- 401(k) with annual company matching contribution up to $2,500
- Annual tuition reimbursement up to $2,500
- Annual merit increases
- Respond accurately and in a timely manner to Card Members via telephone inquiries, web messages and written correspondence.
- Meet established performance metrics including attendance, quality scores and productivity measurements.
- Communicate customer feedback to management as appropriate.
- Verify and update all Card Member contact information.
- Research account historical data to complete customer inquiry.
- Excellent customer service skills
- Effective verbal and written communication skills
- Proficiency in Microsoft Windows Operating Systems & Tools
- Analytical and basic math skills
- Attention to detail and accuracy
- High School Diploma or equivalent required
- Prior experience in a customer service role
- 2-3 years of experience in an inbound call center environment is desirable