TikTok Shop - Logistics Experience Solution and Operation Program Manager
- Seattle, WA
- Permanent
- Full-time
- Drive product operation work focusing on buyer and seller logistics experience. This involves enhancing consumer logistics experience and merchant logistics experience, such as optimizing delivery time, increasing estimated delivery time accuracy, improving trajectory anomaly handling, and enhancing the precision of consumer interface.
- Carry out market research and in-depth insight analysis. Utilize the results to contribute to product go to market strategies and product function enhancements.
- Form comprehensive and effective logistics product solutions from a product operation perspective, leveraging profound data analysis skills, logistics industry experience and knowledge reserves.
- Influence and drive the logistics operation team to implement the designed product solutions and achieve operational improvements.
- Identify and propose product function designs or optimizations for various product domains and actively promote their realization.Qualifications:Minimum Qualifications
- Bachelor degree or above, with 5+ years of experience in product operation related to logistics or a similar field.
- Strong knowledge and experience in logistics industry systems and a well-established knowledge framework.
- Exceptional data analysis skills, capable of making accurate judgments about the essence of things and formulating effective product solutions through data analysis and business insights.
- Excellent analytical, cross-department coordination, communication and judgment capabilities.
- E-commerce thinking, customer-oriented, with a spirit of exploration and a strong sense of responsibility.Preferred Qualifications
- Experience in international ecommerce logistics is a plus.
- Experienced in merchant fulfillment and logistics operations (e.g, address management, order tracking, etc.) is a plus
- Previous work experience in logistics product management and business analysis is preferred
- Fluency in Mandarin is a plus to strengthen collaboration with China-based Product and R&D stakeholders.