Truck Application Engineer
Horton
- Roseville, MN
- $73,000 per year
- Permanent
- Full-time
As a global leader in thermal control for power systems, Horton offers a variety of technologies for transportation and industrial applications to operate at the optimal temperature — even in the most demanding conditions. For over 70 years, the organization has been an integral partner to companies worldwide providing innovative and reliable engine cooling solutions for heavy-duty vehicles and equipment. For more information on Horton, Inc. please visit our web site at .ResponsibilitiesTruck Application Engineer Responsibilities:Designs new products.
- Works closely with customers to develop an understanding of the customer's needs.
- Helps customer to choose the best product for their application. Modifies existing products and creates custom solutions to best-fit customer application.
- Completes initial design work necessary to provide engineering prints and models to the customer.
- Coordinates and builds initial prototype designs.
- Coordinates and performs necessary testing and analysis to ensure Horton and customer DVP and performance requirements are satisfied.
- Works with the quality department to ensure all PPAP requirements are met and provided to customers.
- Manages the release of products into production through Horton’s product realization process.
- Supports products after release, providing troubleshooting and diagnosis of issues, both remotely and in-person.
- Tracks the progress of projects and manages project schedule.
- Provides technical expertise and voice-of-customer in support of improvements to existing product designs.
- Develops tools to improve processes and products in order to increase throughput.
- Attends sales and marketing planning meetings to discuss design needs and brainstorm for ideas regarding ways to meet specific customer or general market requirements.
- Travels to customer locations with sales staff to observe applications and collect information necessary for addressing specific customer needs.
- Attends trade shows and answers technical questions while staffing the trade show booth.
- Provide on-site assistance to customers, including dealers, OEM's, distributors or fleet customers experiencing problems with application of company products.
- Provide field service to diagnose or repair equipment to meet the standards of operation required by clients.
- Meets with various levels of customer staff, including decision makers and product users, to resolve problems with product applications.
- Provides diagnosis of field failures and reports the information.
- Helps maintain field service-related working files to track product trends on problems and issues and reports to the Engineering Manager when a product shows signs of potential trouble.
- Troubleshoots problems and attempts to identify causes for warranty problems in order to prevent repeat occurrences.
- Works with Engineering Manager, Sales account personnel and Warranty Manager to resolve matters regarding the warranty of sold goods.
- Works with Engineering personnel to set up field tests in order to work out specific existing or potential future problems.
- Collection of performance information in the field and the writing of detailed reports that provide design development information to the engineering staff.
- Position requires a 4 year bachelor’s degree in Engineering from an ABET accredited institution
- Minimum 2 years of experience is preferred
- 10% travel
- Must be able to show legal authorization to work in the United States. No Visa sponsorship provided.