Application Support Analyst
- Birmingham, AL
- $60.00-62.00 per hour
- Permanent
- Full-time
Remote work (EST/CST zone)
12 months assignmentRequired: Experience with Axway MFT products, Secure Transport and Transfer CFT.The Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.Primary Responsibilities
Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
Resolves complex problems or issues
Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
May act as lead to less experienced associates
May act as subject matter expert (SME)