Information Technology Application Support Analyst IV-Remote
- Birmingham, AL
- $55.00-60.00 per hour
- Permanent
- Full-time
Remote, must work CST hours
12-month contract
Pay Range: $55-60/hr.At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.Primary Responsibilities
- Obtains information on application design and functionality to propose solutions to end users
- Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
- Monitors routine and critical processes and workflows to proactively identify problem trends
- Assists with application implementations and configuration
- Performs root cause analysis and provides technical solutions to production related application errors
- Performs application testing in various environments
- Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
- Resolves complex problems or issues
- Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
- May act as lead to less experienced associates
- May act as subject matter expert (SME)
- Bachelor's degree in a related field and seven (7) years of related experience
- Or High School Diploma and eleven (11) years of experience
- Ability to communicate technical problems and solutions to non-technical users
- Excellent written and verbal communication skills
- Experience with Axway MFT products, Secure Transport and Transfer CFT.