Service Advisor - Appleton 2nd shift
Packer City International - Appleton
- Appleton, WI
- Permanent
- Full-time
- Medical, Dental & Vision
- 401K Plan with match
- Short and Long Term Disability
- Voluntary Supplemental Life insurance (employee, spouse children)
- Paid time off and vacation
- Discounts on products
- This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
- Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
- Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
- Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
- Conducting the flow of all service work, technician accountability, vehicle repair completion, documentation.
- Understanding and ensuring compliance with all International vendor policies and warranty procedures.
- Investigating the progress of vehicle repair completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
- Ensuring that all warranty parts are clean, lube drained (if required), tagged and stored in the designated location.
- Ensuring that all vehicles are road tested when required and that the repairs were completed correctly.
- Valid driver’s license with an acceptable driving record
- excellent communication skills
- Ability to work well in a team environment and effectively
- Proven follow-up and organizational skills
- Ability to read, analyze and interpret written information and instructions
- Superior communication and customer service skills.