Customer Account Specialist

EJ Group

  • South Euclid, OH
  • Permanent
  • Full-time
  • 6 days ago
Job Description:EJ has an immediate opening for a Customer Account Specialist at our Brockton location.Generous Benefit Package that includes:Paid Vacation and Holidays, Paid Maternity & Paternity Leave, 401K (with match), Medical, Dental, Vision, Flexible Spending Account, HSA with Employer Match, Disability Insurance, Employee Assistance Program, Employee Wellness Program, Life Insurance, Tuition Reimbursement and Bonus ProgramAbout EJ: We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. EJ is a family-owned company with global operations. The corporate headquarters is in East Jordan, Michigan, where the company was founded in 1883.We are seeking high performing individuals who embrace our values, understand the importance of relationships, and strive for excellence. Our values, which have been passed down for generations, are the essence of our company’s identity and our guide for making decisions. Core values at EJ include safety and security, honesty and integrity, environmental responsibility, respect for others, quality and excellence, and social responsibility.Location: Brockton, MASUMMARYThe Customer Account Specialist position services new and existing clients with an opportunity to grow and take on additional responsibilities in an exciting work environment. This job requires excellent communication and organizational skills, as well as proficiency with technology.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Promotes the culture, the mission and vision, and the core values of the company. This includes adherence to and promotion of the company safety beliefs, employee engagement, competencies, code of conduct, and other policies and procedures
  • Ability to develop and maintain strong relationships, internal as well as customer relationships.
  • Responsible for maintaining the supply chain process from the beginning to the end, including load fulfillment and accuracy.
  • Processes all incoming orders and provides internal and customer status updates as needed.
  • Monitors invoicing and receivables to ensure account accuracy.
  • Maintains all related customer files.
  • Keeps all managers informed about orders, customer concerns, and competition, as well as develop general product knowledge.
  • Promotes safety awareness, accident prevention, and employee involvement with regard to a safe work environment. Ensures employees understand the safety expectations of the organization.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEBachelor's degree (BA) from four-year college or university; or two-year associates degree (AA) with a minimum of 5 years' experience.OTHER QUALIFICATIONS
  • Experience with Salesforce and ERP systems preferred
  • Strong computer, communication, interpersonal and organizational skills are required
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EJ is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

EJ Group