Commercial HVAC Service Operations Manager
TUDI Mechanical Systems
- Pittsburgh, PA
- Permanent
- Full-time
- Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
- Lead, motivate and optimize the service team to provide a superior customer experience
- Execute established business plans to meet and exceed revenue goals
- Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
- Work closely and effectively with all departments and Department Managers
- Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
- Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
- Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
- Manage strategic relationships with local trade schools to secure access to students and alumni
- Demonstrate and encourage open and collaborative communication among all members of the team
- Continually educate technicians regarding the importance of safety and best-practices in the field
- Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations
- Participate in management team meetings to help develop corporate growth strategy and address operational challenges
- Work in conjunction with the Recruiting team to recruitment and onboarding of new technicians and office support staff
- Manage and assist in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
- Perform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership team
- Provide coordination and leadership / ownership of Tudi Safety committee and safety requirements
- Support Tudi Mechanical Systems in other actives and responsibilities as assigned or needed
- 5+ years of HVAC industry experience
- Experience successfully leading a fast-paced service organization
- Bachelor’s degree or equivalent experience preferred
- Strong interpersonal communication skills
- Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
- Demonstrated proficiency with tasking and time management
- Ability to self-start and motivate a team toward a common goal
- Competitive Salary + Compensation plan including bonus
- 100% Company Paid Medical Coverage- Family Healthcare premiums paid in full
- Comprehensive benefits package including Dental, Vision, Life, Disability and more
- Onsite fitness facility
- 401k plan with employer match
- Profit Sharing Plan with employer contribution
- Career growth opportunities
- Paid Vacation Time
- Company phone and van provided as needed
- Various employee and family activities