Job Category: Information Technology ServicesJob Description:Plan, design, and launch efficient business and operations systems in support of core organizational functions and business processes.Responsibilities:
Provides support to end users using a support service.
Reports and maintains support information to service Information Technology (IT).
Provides input and collaboration as part of the core team in the coordination and resolution of technical issues with IT including projects for the application of upgrades, systems administration, and application integrations.
Provides general system oversight, ensuring communication flows smoothly.
Maintains consistency for all aspects of the system within each installed site.
Collaborates to ensure data flows fluidly and supports customer needs, and that current documents of data flow (diagrams, via Visio or similar) are maintained.
Configures system settings and options; plans and executes unit testing and integration and assists with acceptance testing.
Creates specifications for systems to meet business requirements.
Collaborates with business analysts to provide end user support, training, documentation, and communications.
Acts as a point of contact for communication between application vendor and Cultural & Economic Development (CED).
Serves as a point of liaison with IT and CED to address business or systems issues.
Assists with network and infrastructure Projects and maintenance as necessary.
Ensures all disaster recovery, PCI compliance, user access reviews, etc. audits and requirements for both hardware and software are met and maintained.
Responds to outages and works in coordination with others as needed to provide resolution.
Maintains inventory of replacement equipment.
No supervisory/management authority.
Work is primarily performed in a climate-controlled office setting.
Work may require travel, including overnight stays.
Work will require varied shifts including weekends and holidays, as needed (on call).
Performs other job-related duties as assigned.
Qualifications:
Bachelor's degree in technology, or other related field, and three (3) to five (5) years of progressive IT experience or an equivalent combination of education and experience.
Knowledge of Microsoft SQL.
Working knowledge of applications and/or systems.
Working knowledge of network technology, including DHCP, DNS, and basic troubleshooting.
Working knowledge of Windows 10, and 11 (macOS preferred).
Excellent written, communication, presentation, and computer skills including working knowledge of Microsoft Office products.
Advanced planning, organizational, analytical, critical thinking, and creative problem-solving skills.
Ability to provide and maintain clear, concise documentation for processes, knowledge base, end user, disaster recovery, etc.
Ability to prioritize tasks and produce quality results in emergent situations.
Ability to provide excellent customer service to internal clients and work with all levels of leadership.
Ability to function effectively as part of a team to successfully complete Projects and other common goals.
