The Ohio Industrial Commission (OIC), Office of Claim Support, is seeking a highly qualified professional to serve as Director of Claims Support. In this leadership role, you will be instrumental in shaping statewide claims processing policies and procedures, ensuring compliance with IC/BWC rules and regulations. A key focus will be on leveraging technology to develop new, improved, procedures that enhance productivity and efficiency to promote standardized, high-quality claims processing. In addition, you will be tasked with designing and delivering robust training programs for our dedicated support staff. This position requires a strategic thinker who can serve as a liaison across intra-agency departments and with the BWC, providing guidance on claims practices to the Director of Adjudication.Under administrative supervision from the Deputy Director of Adjudication, directs the operation of the Claims Support department: plans, coordinates, & implements hearing services programs that support the adjudication of workers’ compensation claims issues (training, procedure updates, meetings, internal/external claims inquiries, special projects, etc.).Reviews, evaluates, analyzes & interprets claim processing policies & procedures for statewide implementation, & ensures compliance with IC/BWC laws, rules, resolutions, policies & procedures.Reviews BWC claims policy changes for impact on the IC’s claims review process. Notifies staff accordingly.Monitors workloads & recommends adjustments in staffing levels to the Deputy Director of Adjudication. Monitors the statewide support staff in baskets & provides feedback to supervisors.Assists with the establishment & implementation of performance goals for hearing services management & support staff.Provides information on claims practices to the Director of Adjudication & the Information Technology staff to assist with claims processing & computer application changes.Develops new or improved procedures to incorporate technology, increases productivity, improves work product & enhances efficiency, & directs/oversees the implementation of the same for hearing services claims processing functions (examining, word processing, customer service).Designs, implements, delivers & monitors training programs to instruct hearing services support staff (new hires & existing staff).Responds to internal inquiries to identify training needs, educate, & update procedural changes, as needed.Responds to external inquiries to ensure consistency of response.Promotes standardized claims processing statewide.Overseas & monitors Claims Support staff activities (interviews, recommends hire, trains/monitors training, coaches, responds to leave requests, evaluates, disciplines, etc.).Serves as liaison to all intra-agency departments.Serves as liaison with the BWC to resolve claim & procedure issues.Conducts/facilitates & attends meetings to provide updates on processing changes (prepares agenda, documents, summarizes & posts meeting minutes).Prepares departmental reports.Reviews & recommends changes in policies at the request of Administration.Performs other duties as required.See the attached for more details regarding this position.QualificationsCompletion of undergraduate core program in public or business administration or management science; 24 mos. trg. or 24 mos. exp. in government laws and regulations applying either to unemployment compensation or worker' compensation; 12 mos. trg. or 12 mos. exp. in supervisory principles/techniques.-Or 36 mos. trg. or 36 mos. exp. in a position utilizing government laws and regulations applying to either unemployment compensation or workers' compensation claims programs. 12 mos. trg. or 12 mos. exp. in supervisory principles/techniques.-Or equivalent of Minimum Class Qualifications or Employment noted above.Technical Skills: Claims ExaminationProfessional Skills: Attention to Detail, Critical Thinking, Decision Making, Developing Others