Cruise Vacation Planner
- Miramar, FL
- Permanent
- Full-time
- Contact leads via outbound calls to new and returning guests in a timely manner according to established daily work-flow guidelines as outlined by leadership. Followed up by returning calls and emails, keeping pre-scheduled appointments, and maintaining contact documentation in CRM system. Proactively use all available resources to generate deposited new direct bookings from both past and prospective customer to meet and exceed department booking and revenue targets and accurately creating these bookings in POLAR
- A CVP will understand guest profiles and interpret their vacation needs and requests to secure bookings, deliver exceptional customer service and build on-going relationships. To include displaying excellent customer service and exceed customer expectations at every opportunity; including (but not limited to) selling the right cruise vacation to meet customer needs
- Guide and influence contacted leads to make a booking using selling skills and strategies. Use up-selling techniques and referral opportunities to generate additional revenue by selling PVP, Princess+ and Premier, hotel, EzAir, etc. A CVP will optimize the usage of sales, lead, referral and group generation tools, promotional material and sales techniques when interacting with guests
- Maintain a clear understanding of all CVP job functions, including applications such as Polar and Siebel, adherence to Princess Cruises Line (PCL) policies, rules, operational updates and regulations, and thorough knowledge of promotions and campaigns
- Suggesting strategies to management, along with providing detailed insights and feedback on promotional campaigns
- Attend Team meetings to review statistical insights, sales results, industry news, product updates, policies, and upcoming campaigns, and prepare for upcoming events
- Attend monthly side-by-side monitoring evaluations with their sales coach, ensuring alignment with company standards and review individual performance goals
- Manage time and priorities to efficiently contact and service leads
- Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
- Maintain the highest standards of professionalism in all interactions, creating a positive image of the products and the Company
- Any additional duties as assigned by Coach/Manager/Director
- Minimum of 2 years’ experience in a high-volume sales environment; preferably in the cruising and travel industry
- Proven success as a sales representative as measured by level of sales performance against established goals and objectives
- Experience in following technical processes and ability to grasp system logic
- Strong personal computer skills and demonstrated proficiency with Microsoft Office software
- Highly motivated self-starter who demonstrates a commitment to achieving individual sales and booking targets while developing ongoing guest relationships for future business
- Demonstrated strong work ethic and the ability to work in a goal oriented, high-pressure environment with strict deadlines
- Strong verbal, interpersonal and communication skills. Demonstrated ability to effectively communicate with management, internal support teams and guests
- Innovative thinking and problem-solving skills
- Strong organizational skills and the ability to handle multiple priorities