Personal Vacation Planner Agent (Virtual)
- Miramar, FL
- $15.00 per hour
- Permanent
- Full-time
- Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
- Present cruise products and make travel recommendations.
- Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
- Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests in order to close sales.
- Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
- Perform other job-related functions as assigned.
- Minimum High School Diploma or GED.
- Inside / outside field 1 year sales experience with proven sales success.
- Experience developing new business and new accounts with a customer service background.
- Proficient in Microsoft Office Suite.
- Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.
- Excellent interpersonal skills.
- Superior prospecting, presentation and closing skills.
- Comfortable working in an environment requiring achievement of monthly sales targets and goals.
- Effective time management, organizational and multi-tasking skills.
- Ability to maintain strong working knowledge of cruise products.
- Ability to work independently and manage our Customer Relationship Management (CRM) system.
- Good problem-solving skills.
- Consistent and reliable attendance and punctuality are essential functions of the job.
- Must be fluent in English and be able to read, write and articulate in English
- Shifts:
- The training class runs for four (4) consecutive weeks:
- Monday through Friday 09:00 AM - 06:00 PM (EST).
- Once you've graduated from the training, your schedule will be:
- Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
- Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
- Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
- All applicants should fill out the application thoroughly.
- Salary:
- The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is ***$11/hour for GA, NC, and TX, $13/hr for FL plus participation in the sales incentive program. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.
- Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
- Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid Time Off
- Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee's discretion.
- Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. All employees gain additional vacation time with further tenure.
- Sick Time - All full-time employees receive 80 hours of sick time each year.
- Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement