Customer Service Representative (non-seasonal)
Goldfish Swim School
- Glen Ellyn, IL
- $13.00-17.00 per hour
- Temporary
- Full-time
- We go above and beyond with every detail to create a GOLDEN EXPERIENCE!
- We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.
- We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
- We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
- We make a big deal about life’s accomplishments by remembering to CELEBRATE!
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
- Conducts sales calls for prospective members.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises birthday party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists clients with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
- Updates informational displays with accurate and timely promotions and literature.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas.
- Our pools are disinfected with chlorine to provide the safest swimming environment
- The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus
- Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.
- Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces.