Principal Product Manager

Axon

  • Seattle, WA
  • Permanent
  • Full-time
  • 20 days ago
Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactAs Principal Product Manager - Enterprise GSOC Solutions, you will own the end-to-end product experience for enterprise customers who operate mission-critical Global Security Operations Centers (GSOCs). You will define and execute product strategy that delivers secure, scalable, and interoperable tools to unify real-time video, alarms, sensors, and data into a single live operating picture.You'll work directly with customers, field teams, and cross-functional partners to ensure our solutions drive operational clarity, rapid threat assessment, and coordinated responses, while meeting enterprise-grade IT, security, and scalability requirements.Work Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.Reports to: Senior Director, ProductDirect Reports: 0What You'll Do
  • Own the GSOC product strategy and roadmap within Axon's RTO portfolio, focusing on real-time threat detection, situational awareness, and multi-agency coordination.
  • Deliver modern alternatives to legacy Video Management Systems (VMS), emphasizing security, scalability, AI-powered alerting, and enterprise-grade IT controls.
  • Partner closely with enterprise customers (e.g., security directors, SOC/GSOC managers, loss prevention teams) to deeply understand operational workflows, pain points, and unmet needs.
  • Translate customer and market insights into actionable product requirements, ensuring alignment with Axon's broader enterprise and RTO strategy.
  • Lead initiatives that unify real-time video, sensors, alarms, access control, and dispatch systems into a single pane of glass for GSOC operators.
  • Drive cross-functional collaboration with engineering, design, deployment, customer success, and sales engineering to deliver adoption-ready features with measurable value.
  • Create scalable onboarding, configuration, and support processes to accelerate enterprise-wide deployments.
  • Partner with the GTM, customer success, and finance teams to track adoption, customer satisfaction, and retention metrics-refining the roadmap to drive outcomes.
  • Serve as a thought partner and trusted voice of the enterprise security market within Axon, advocating for public-private interoperability and integration partnerships.
What Success Looks Like
  • Customer experience leadership: GSOC operators can seamlessly detect, assess, and respond to incidents in real time using Axon's integrated platform.
  • Operational impact: Customers experience measurable reductions in incident response time, improved situational awareness, and higher security team productivity.
  • Adoption at scale: Enterprise deployments expand successfully across sites, geographies, and device ecosystems with minimal friction.
  • Strategic alignment: Product decisions directly advance Axon's enterprise and public-private security objectives.
What You Bring
  • 10+ years of product management experience in B2B SaaS or enterprise software, ideally with physical security, GSOC, or real-time operations solutions.
  • Proven ownership of complex, customer-facing enterprise solutions from strategy through deployment and optimization.
  • Experience building or integrating with third-party physical security systems (e.g., VMS, access control, alarms, sensors, dispatch platforms).
  • Strong technical fluency in real-time data, IoT, and/or video streaming technologies.
  • Deep domain knowledge of SOC/GSOC operations and enterprise IT/security environments.
  • Ability to thrive in ambiguous, high-impact environments-turning strategic opportunities into actionable product plans.
  • Exceptional cross-functional collaboration and executive communication skills.
  • Comfortable engaging directly with enterprise customers, from on-the-ground operators to C-suite executives.
Benefits that Benefit You
  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all parents
  • Comprehensive Medical, Dental, and Vision plans
  • Fitness and wellness programs
  • Emotional & Mental Wellness support
  • Learning & Development budget
  • And yes, we have snacks in our offices
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 162,000 in the lowest geographic market and USD 259,200 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Axon