Country Manager

Abel HR Inc

  • Miami, FL
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Your Role in Action - Key ResponsibilitiesAt thebigword, our dynamic global team is driven by the expertise of language industry leaders. We're on a mission to redefine language services, with a focus on exceptional client service and innovative solutions. As our US Country Manager, you will be at the helm of our growth strategy, leading our US team to deliver outstanding services, while expanding our footprint in the public sector market.The Country Manager will be responsible for driving the success of our US team, focusing on acquiring and retaining high-value clients with a focus on remote interpreting needs across state and federal government and healthcare sectors. This role involves strategic oversight, key account management, leadership, and cross-department collaboration to ensure we meet and exceed client expectations, while reaching ambitious revenue goals.
  • Client Engagement and Key Account Management: Build and maintain strong relationships with our existing clients whilst exploring growth opportunities with these clients, ensuring seamless delivery and satisfaction throughout critical implementations.
  • Strategic Leadership: Collaborate with our global Senior Leadership team to execute annual strategies, aligning with the organisation to achieve set targets and SLAs.
  • Sales & Business Development: Drive revenue growth by developing and executing a comprehensive sales strategy, with a keen focus on public sector interpreting services.
  • Tender Writing & Proposal Development: Partner with the Tender Writing teams to create compelling proposals tailored to public sector opportunities and localisation needs.
  • Team Leadership and Development: Lead, coach, and mentor the US team, ensuring alignment with company strategies and optimising resources to meet client needs.
  • Market Insights & Strategy Refinement: Monitor competitor activities and market trends to refine sales strategies and inform the company's US market focus.
  • Operational Oversight: Manage operational processes, ensuring timely service delivery and addressing any PR, legal, or compliance issues promptly.
  • Sales Pipeline Management: Oversee and manage the sales pipeline, ensuring accurate tracking and achievement of sales targets.
  • Client Procurement & Relationship Management: Understand client procurement processes, identify decision-makers, and provide tailored localisation solutions.
The Perfect Match: Your Skills & Talents
  • Experience: Proven success in securing public sector contracts in the US, particularly within the Language Services industry.
  • Account Management: Demonstrated success in managing strategic public sector accounts, with a focus on high-value, long-term relationships and revenue growth.
  • Leadership: Excellent leadership skills, with experience managing client-facing teams and collaborating with internal stakeholders to drive desired outcomes.
  • Initiative & Business Development: A self-starter with the ability to identify and capitalise on business opportunities. Familiarity with sales methodologies and tools to drive success.
  • Problem-Solving: Entrepreneurial mindset with strong creative problem-solving abilities, able to navigate challenges and find innovative solutions.
  • Education: Degree-level qualifications (or equivalent) in a relevant field is advantageous.
  • Industry Expertise: Previous experience in the localisation or language services industry, particularly with a focus on tech, operations, or public sector services.
  • Global Impact: Excited to be part of a leading language services company that's driving growth and innovation in the localisation industry.
  • Collaborative Culture: Ability to work with, grow, and drive best in class performance with a supportive, high-performing team and a leadership group committed to your success.
If interested, please follow the link below to apply for this position.

Abel HR Inc