Infrastructure Support Specialist

Quest Diagnostics

  • Cleveland, OH
  • $32.00-36.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
Job Category: InfrastructureJob Description:This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.Pay Range: $32.00 - $36.00/ hour; Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:· Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours· Best-in-class well-being programs· Annual, no-cost health assessment program Blueprint for Wellness®· healthyMINDS mental health program· Vacation and Health/Flex Time· 6 Holidays plus 1 "MyDay" off· FinFit financial coaching and services· 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service· Employee stock purchase plan· Life and disability insurance, plus buy-up option· Flexible Spending Accounts· Annual incentive plans· Matching gifts program· Education assistance through MyQuest for Education· Career advancement opportunities· and so much more!Responsibilities:Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
  • Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
  • Perform IMAC's all systems as applicable
  • Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
  • Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
  • Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity
  • Contribute to team and Quest specific short, mid and long term goals
Asset Management:
  • Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
  • Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
  • Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
Other:
  • Up to 25% of Travel
  • Clean / valid driver's license required
  • On Call Coverage as needed
  • May perform other duties as assigned
Qualifications:Education Preferred:
  • AA degree or relevant work experience and certifications - CompTIA A+
Work Experience:
  • 0-2 years of IT support
Physical Requirements:
  • Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
Mental Requirements:
  • Maintain composure under pressure; adapts to change; ability to grasp information quickly
Business/Technical Skills:
  • Applies Beginner Level knowledge and processes. Demonstrates an organized approach to work. Learns new skills and applies newly acquired knowledge. Follows policies and procedures. Demonstrates sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities.
Desired Skills:
  • Microsoft Office products - Word, Excel, PowerPoint, and Access.
  • Problem Management - troubleshooting and problem solving skills
  • Time Management and Organizational skills
  • Demonstrated proficiency in verbal and written communications skills
  • Strong commitment to customer and employee satisfaction.
  • Ability to work with customers, both internal and external
About the Team: Quest Diagnostics honors our service members and encourages veterans to apply.While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Quest Diagnostics