Director of Operations
- Cincinnati, OH
- Permanent
- Full-time
- Drive operational excellence across a dynamic territory from Northern Kentucky to Toledo, OH.
- Join a territory with a strong, loyal client base and a leadership team that values and celebrates your impact.
- Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
- Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
- Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
- Analyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
- Identify and mitigate security risks; develop and implement security protocols, training and response plans
- Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
- Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
- Collaborate with leadership to drive organic business growth within existing client operations
- Must possess one or more of the following:
- Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
- Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
- High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
- Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of two (2) years of experience driving operational goals and metrics
- Minimum of two (2) years of experience in successfully building and developing teams
- Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
- Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
- Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
- Law enforcement, military and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.