Clinical Advisor Product Trainer
- Oakbrook Terrace, IL
- $90,000 per year
- Permanent
- Full-time
- Manages assigned key healthcare system clients and develops leadership rapport with each key client at the corporate level and at the highest organization level
- Uses a consultative approach and performance improvement methodology to understand the client’s business circumstance, organization culture, leadership maturity, accreditation challenges, business goals and objectives for purchasing digital products; drives change, success criteria and change management processes
- Develops a customized training and implementation project plan and timeline in partnership with assigned clients. Assists with strategic planning and project deployment. Provides continuous support during the project planning, training, implementation, adoption, and improvement cycle. Content and customized training is aligned with strategic initiatives of the Joint Commission Enterprise.
- Maintains current knowledge of Joint Commission and CMS requirements in addition to healthcare trends. Leverages Joint Commission and CMS expertise and internal resources to assist clients to identify and quantify actual and potential risks and develop customized tools and processes to assess and reduce risk
- Assists healthcare systems and organizations to standardize accreditation preparation processes and collect, aggregate, and analyze meaningful business data across the enterprise to achieve optimal results, improve efficiencies, and generate cost savings
- Collaborates with internal stakeholders Joint Commission including product management, product development and technical support to analyze gaps between current products and the desired state while strategically positioning product enhancements and innovations as solutions to client challenges
- Provides clinical guidance for the Customer Technical Support team for clinical content concerns identified by clients. Communicates with users relative to subject matter
- Provides clinical expertise in creating, reviewing, updating and augmenting clinical content for documentation libraries (hospital accreditation, non-hospital accreditation, certification and CMS) and other resources. Delivers content according to time-sensitive deadlines that correlate with requirements, regulations, and trending topics.
- Collaborates to build training content with state-of-the-art online platform, standardized on-demand resources, and innovative solutions to engage clients, improve accessibility, and promote knowledge retention. Participates in re-platforming solutions, enhancement and any work that drives improvement within the technology.
- Challenges status quo. Motivates Implementation Specialists leading to effective team work.
- Supports key sales, marketing, and product management opportunities when requested. Also may support the development of proposals for work in support of Enterprise strategic initiatives.
- Actively participates and completes any required training associated with standards changes, survey process updates and technology related training opportunities that are applicable to the role. Actively engages with cross divisional staff to ensure that information between areas supporting survey process are integrated into content and training plans for organizations.
- Bachelor’s Degree in nursing or related healthcare field required. Graduate degree preferred.
- 10+ years of experience in healthcare industry in leadership, quality, safety, and accreditation initiatives
- Demonstrated proficiency in software and web-based technology. Experience with technology development and implementation for the healthcare market preferred
- Ability to analyze business systems to identify user needs, address operational or process issues, and implement improvements to accomplish business objectives
- Strong knowledge of Joint Commission current standards and survey process. Knowledge of both accreditation and certification programs, including non-hospital programs
- Strong knowledge of CMS requirements and survey process is preferred.
- Exhibits strong problem-solving and facilitation skills. Strong customer service orientation for both internal and external customers. Excellent influencing and consultative skills. Uses business knowledge and field experience to identify and analyze actual or potential problems with the ability to communicate with digital product and IT team members to correct issues and/or improve products in a timely manner
- Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Exercises superior interviewing and presentation skills.
- Outstanding decision-making and critical thinking skills
- High energy, strong work ethic, quick learner and team player
- Proficient in Microsoft Word, Excel and PowerPoint
- 15-25% travel may be necessary to support customer engagements and may include international travel if required.