Community Health Navigation Supervisor
- Oneonta, NY
- $27.86 per hour
- Permanent
- Full-time
What you'll doThe Supervisor of Community Health Navigation provides oversight and guidance to a team of Navigator’s level I/II/III. The Supervisor ensures Navigators are providing quality care and services are being provided to members assigned to their team. In this role, the Supervisor will maintain a small caseload of enrolled members and are expected to provide coverage and outreach as needed for their teams.Supervisors must have knowledge of the Health Home program as they will be expected to complete quality reviews of Navigator’s charts per program policies and procedures. Supervisors will contribute to the development and implementation of policy and procedure of the program, by participating in the Health Homes QMP meetings and Supervisor Meetings.Supervisors are a primary support to their team and will assist in new member enrollment and completing intakes as needed. Supervisors will be responsible for completing annual evaluations of Navigator’s on their team, supervisions to monitor quality and progress, assisting in hiring and training, caseload assignment, and staff related HR needs.
- Required to carry a caseload of a minimum of 15 members monthly and maintain exemplary quality according to the Bassett Health Home Policies.
- Provide Core Care Management Services to assigned caseload.
- Comprehensive Care Management
- Care Coordination & Health Promotion
- Comprehensive Transitional Care
- Patient & Family Support
- Referral to Community & Social Support Services
- Completion of Care Plans, Assessments, updated documentation, home visits and billing.
- Complete outreach for assigned members per the HH Policy and Procedure, to enroll new members in the program.
- Providing education/guidance to patients and families on tools to manage chronic illnesses, develops individual and web-based tools and resources to improve compliance.
- Conducts thorough needs assessment and assist the member in setting goals and develops a service/care plan to address unmet needs.
- Develops, implements and monitors care plans with members and their families.
- Assists members engagement in their healthcare by connecting members with the appropriate medical services, closing care gaps, and ensuring transportation to medical appointments.
- Communication with the Lead Health Home Referral Coordinator regarding monthly member assignment availability for team.
- Assigning outreach to Navigators, to enroll new members in the program.
- Participation in meetings for QMP, Health Home updates, CMA development, and other meetings as requested.
- Communication with Operations Manager regarding areas of staffing, strategy, operations and programmatic needs.
- Work with the Lead Health Home Administrative team to develop workflows that meet policy requirements and achieve network quality metric initiatives.
- Effectively and appropriately delegates work assignments to team members.
- Knowledge of County, State and Federal resources.
- Community Outreach and program marketing.
- Positive communication and schedule flexibility to appropriately support the needs of the team and the members being served.
- Timely and effective communication with care management agencies, service providers, and team leadership to keep them aware of important updates, divisional and departmental information and to receive information and insights.
- Complete ongoing reviews of Navigator I/II member tracking spreadsheets to ensure billing is complete, appropriate caseload sizes, quality metrics are met, and required documentation is maintained.
- Complete monthly chart reviews to ensure quality metrics and required documentation are appropriately stored in the members charts.
- Compliance with policy, procedure and regulatory requirements
- Assistance with policy, procedure and resource development.
- Manage and coordinate care according to DOH and Health Home guidelines for high-risk member.
- Complete required trainings to maintain HARP Assessor Status and HH+ approved membership.
- Ensuring chart compliance with DOH And Health Home Administration Policy and Procedure is required.
- Knowledge of Health Home policies that drive that work the CMA staff are doing each month.
- Monitor teams progress with health metrics and gap closures.
- Identifies areas for performance improvement, plans, acts and evaluates effectiveness of improvement measures.
- Ensures that employees possess or are developing the necessary knowledge and skills to perform their work.
- Alongside the Manager, maintains departmental workforce, to include hiring, performance management and performance evaluations
- Ensures that all new employees know what is to be accomplished in their jobs; whether their performance is satisfactory and what they can do to improve their performance.
- Proactively identifies safety-related issues, addresses identified issues and institutes procedures which minimize risks to members and staff.
- Participates in retention-related activities.
- Assesses, develops and implements plan for staff orientation, development and education, with particular attention to Department implementation goals.
- Supervises, assesses performance goals, providing feedback and direction to division staff members in coordination with departmental directors and site managers.
- Works directly with the Manager to develop and maintain structure and operational procedures to meet program demands.
- Assists with interviewing, hiring, and training new employees.
- Assist with coverage of caseloads when Navigator I/II are on Leave or Vacation to provide continuity of care. Provide coverage support when other team Supervisors are on Leave or Vacation.
- Provide On-Call coverage as assigned.
- Minimum of 3 years, with a preference for at least 5 years, of experience in Human Services or Healthcare field providing direct care to individuals, required
- At least 1 year of experience as a Navigator, Care Manager, or Case Manager required
- NYS Driver's license, required.
- CASAC Certification, preferred
- Accountability
- Computer Skills
- Time Management
- Self-Motivated
- Attention to Detail
- Multi-Tasking
- Conflict Resolution
- Data Management
- Communication
- Resourcefulness
- Light Work - Exerting up to 20 lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
- Occasional lifting, pulling, pushing, reaching, standing
- Frequent typing/clerical/dexterity, hearing, repetitive motion, seeing/monitor/computer use, talking, walking, visual acuity (color, depth, perception)
- Extensive Travel - You should expect to travel every week
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
- And more!
Pay RangeSalary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.
Pay Range Minimum:USD $27.86/Hr.
Pay Range Maximum:USD $41.87/Hr.
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