Director of Resort Operations

• Competitive benefits including earning up to 24 days of PTO (Paid Time Off) your first year.
• Five complimentary room nights at any CoralTree property!
• Unlimited Friends and Family discounted rates
• 401(k) Retirement Savings Plan with a company match
• Comprehensive medical, dental, vision, life, and disability benefits
• Paid Parental Leave
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• Employee Assistance Program (EAP)

• Direct and support the leaders and operations of housekeeping, front office, bell and recreation departments working in collaboration with the General Manager.
• Collaborate with the Owner Experience Manager to implement and maintain standards, processes, and procedures to the unit rating program with the goal of establishing a reputation for having the best quality residences.
• Manage the guest service experience.
• Monitor and evaluate guest feedback including guest satisfaction reviews and implement plans to increase guest satisfaction scores.
• Monitor and achieve guest and homeowner satisfaction score goals and social media ratings, for cleanliness and residence maintenance.
• Resolve guest and homeowner concerns and situations to ensure satisfaction and to follow-up in a timely manner.
• Establish a rapport with guests, homeowners, and vendors.
• Maintain and grow strong working relationships and communication with all departments and team members to support property operations.
• Develop maximum profits through cost and labor control.
• Responsible for creating quality processes and procedures designed to consistently deliver superior standards and service for the homeowners and guests.
• Embrace new ideas and continuous improvement to drive for impact, focusing on outcomes and accountability.
• Acts as a catalyst for change and continuously looks to raise the bar to continue to make the property the preferred choice amongst travelers.
• Resolves conflicts by exercising diplomacy.
• Coach and mentor team members to be their best and deliver greatness, foster connections, and enable success.

• High School diploma or GED required. Two years of post-high school education or bachelor’s degree in the field of Hospitality Management or related field preferred.
• Requires a minimum of 5 years of management experience in Four or Five Diamond hotel, resort or condominium properties with strong guest service experience.
• Demonstrates a high level of skills in the areas of diplomacy, problem solving, and relationship building.
• Excellent verbal and written communication skills.
• Demonstrates functional and productive skill using technology.
• Exceptional organizational skill, ability to manage projects and establish priorities with diverse timelines and responsibilities.
• Available to work a flexible schedule including evenings, weekends, holidays, and additional hours as needed.
• Must have a valid Hawaii Driver’s License and be insurable within the CoralTree system.

Kaanapali Alii Maui