Hotel General Manager - Full-Service IHG

CUSA

  • Memphis, TN
  • $80,000-90,000 per year
  • Permanent
  • Full-time
  • 11 days ago
  • Apply easily
CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Hotel General Manager with IHG brand experience. When joining our team, you will be joining an award-winning company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.The Hotel General Manager is responsible for daily leadership and oversight of an IHG hotel driving top line revenue and bottom-line profitability exceeding the IHG key metrics for guest love, overall experience and staff service and exceeding STR key performance indicators for MPI.We're seeking a hands-on, business-minded General Manager to lead all hotel operations, culture, and performance. The ideal leader is as comfortable walking a guestroom and banquet floor as they are analyzing a P&L and driving the sales funnel.
  • Own full P&L, budgeting, forecasting, and cost controls to achieve GOP and NOI targets.
  • Lead and develop a high-performing team across Rooms, F&B, Banquets/Catering, Sales, Engineering, and Finance.
  • Drive revenue: partner with Sales & Revenue Management on mix, pricing, and channel strategy; optimize RevPAR index.
  • Elevate guest satisfaction through relentless service standards, swift recovery, and quality audits.
  • Oversee F&B operations (menus, margins, labor, banquet profitability, liquor compliance).
  • Ensure brand standards, safety, and regulatory compliance (fire/life safety, health, ABC, wage & hour).
  • Maintain asset integrity with preventive maintenance and capital planning; steward owner investments.
  • Build community and key account relationships; represent the property at local business and industry events.
Background check will be completed on all applicants

CUSA