Senior Patient Care Coordinator

UnitedHealth Group

  • Seattle, WA
  • $20.00-35.72 per hour
  • Permanent
  • Full-time
  • 1 month ago
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Senior Patient Care Coordinator (Breast Imaging & Diagnostic Imaging Scheduler) is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.Schedule: Monday-Friday 8am-5pm PST. May require flexibility to work Saturday shifts, depending on business need.Locations: Onsite at 1145 Broadway St. Seattle, WA with float coverage required at 9709 3rd Ave. and 904 7th Ave., as needed.May be required to travel for coverage at other locations, as neededPrimary Responsibilities:
  • First point of contact for our patients. Sets the tone for a positive experience
  • Exhibits empathy, courtesy, competence, efficiency and care
  • Schedules appointments and procedures, following standard guidelines
  • Uses Multiple computer and phone systems to fulfill patient needs over phone
  • Verifies patient information, while documenting in their Electronic Health Record (EPIC)
  • Advises patients of their responsibilities regarding insurance and referral information
  • Checks in patients for breast imaging and/or diagnostic imaging
  • Answers phones for breast imaging and/or diagnostic imaging departments
  • Makes outgoing calls for breast imaging and/or diagnostic imaging from a phone queue
  • Reschedules patients, as needed
  • Film library duties, including pushing and receiving images and requesting imaging medical records
  • Travels for coverage at other locations, as needed
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma/GED (or higher)
  • 2+ years of customer service experience
  • 1+ years of experience in a healthcare setting or medical field
  • Willing and able to travel to multiple locations for coverage
  • Reliable transportation
Preferred Qualifications:
  • EMR (Electronic Medical Record) experience
  • Knowledge/understanding of CPT/ICD-10 coding
  • Excellent communication skills and phone etiquette
For more information on our Internal Job Posting Policy, .Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED

UnitedHealth Group