Estate Ambassador

• Uphold Joseph Phelps Vineyards' commitment to providing world-class customer service, ensuring every guest feels welcomed and valued.
• Greet all visitors to the Historic Winery with warmth and professionalism.
• Conduct engaging and informative tours and tastings in a manner consistent with our brand's luxury image, catering to diverse audiences, including trade professionals and VIP guests.
• Continuously expand your wine and industry knowledge through relevant publications and interactions with our winery and vineyard teams.
• Artfully describe our wines, winemaking techniques, and winery history, answering guest questions with expertise and enthusiasm.
• Actively engage with guests to foster relationships and encourage purchases, providing personalized recommendations.
• Seek out external opportunities to promote the Joseph Phelps Vineyards brand and attract new visitors.
• Clearly and enthusiastically communicate Wine Club benefits to all visitors, striving to achieve conversion rate objectives.
• Collaborate closely with the Wine Club and E-commerce teams to stay informed about shipments, events, and promotions.
• Promote Phelps Preferred Wine Club membership.
• Pour wines with precision and grace for various tasting experiences.
• Manage complex purchasing transactions, including ship sales, international sales, Phelps Preferred enrollments, and inventory transfers.
• Provide support for hospitality special events as needed, ensuring seamless execution and guest satisfaction.
• Embody our cultural values of Excellence, Growth, Respect, and Gratitude in all interactions.
• Perform other duties as assigned by the manager.

• Maintain the cleanliness, organization, and overall ambiance of the Guest Center, reflecting our commitment to luxury.
• Operate the point-of-sale system with accuracy, processing cash and credit card transactions.
• Address and resolve customer issues related to service, products, or personnel with professionalism and empathy.
• Manage email and phone correspondence with visitors, ensuring timely and helpful responses.
• Serve as the point of contact for customer service inquiries following visits.
• Ensure wine is properly stocked and accurate daily inventories are maintained.
• Maintain an adequate inventory of glassware, wine, and support materials.
• Oversee the daily set-up and break-down of the Tasting Room and Terrace, including seating arrangements.
• Ensure that the daily opening checklist and all tasks are completed efficiently and effectively.

• 3-5 years of experience in the hospitality industry, with a focus on luxury service.
• Proven public speaking and facilitation skills, with the ability to engage large groups.
• Exceptional active listening skills, with the ability to understand and respond to diverse guest needs.
• Excellent interpersonal skills, with the ability to lead, follow, and collaborate effectively.
• Self-motivated with the ability to identify and resolve issues independently.

• Highly developed organizational, time management, and communication skills.
• Ability to multitask, work independently, and thrive in a fast-paced team environment.
• Exceptional communication skills and the ability to lead and motivate others.
• Ability to foster team dynamics and synergy across departments, optimizing resource potential.

• Health Care Plan (Medical, Dental & Vision)
• 401k
• Paid Time Off
• Family Leave
• Training & Development
• Wellness Resources (Lifestyle reimbursements)
• Wine allocation and discounts
• LVMH exclusive benefits

Joseph Phelps