Guest Ambassador

E. & J. Gallo Winery

  • Saint Helena, CA
  • $21.44-28.94 per hour
  • Permanent
  • Full-time
  • 10 days ago
Job Req ID: 106160Job Type: Full-timeWork Category: OnsiteApplication Close Date: 09/19/2025Sponsorship: Not AvailableCompensation: $21.44 - $28.94We are GALLOWe’re a family-owned company with a 90+ year legacy, that’s consistently recognized as a Glassdoor “Best Places to Work.” GALLO’s sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfolio .View our Corporate Values and Mission StatementThis position is eligible for pooled tips and incentives!A Taste of What You'll Do:Join Our Team as a Guest Ambassador at Rombauer Vineyards!We are seeking an enthusiastic and welcoming Guest Ambassador to be the first point of contact for our valued visitors. In this role, you will ensure the highest quality of customer satisfaction, delivered with graciousness, pride, fun, and company spirit. With a professional and welcoming demeanor, you will greet all guests, including those with reservations and walk-up visitors, guiding them to the best possible experience to fit their needs while keeping overall daily availability in mind. You will manage the flow of traffic and act as a resource for your teammates.As a Guest Ambassador, you will greet and check in all visitors, curate their experience to meet their special needs, and accurately track reservations and customer information. You will manage seating for all guests, ensuring appropriate tables are reserved and signs are placed. You may also pour guests an opening splash when appropriate and ensure they understand the property layout and experience.Your role includes constant communication with other guest ambassadors, bar backs, wine educators, and management to ensure a smooth flow of tables and reservations. You will provide general tourist information, handle reservation management, take orders, schedule reservations, respond to inquiries, and perform daily sales using the POS system. Additionally, you will report guest feedback to managers and occasionally perform data entry in support of wine club or web sales.You will also support tasting and tour areas, assist with retail sales, maintain a clean and organized workspace, and ensure guest bathrooms are clean and stocked. You will operate the By the Glass station, provide excellent customer service, and ensure the correct wines are packaged with appropriate POS materials.We value intrapreneurship and ownership behaviors, encouraging bold thinking, appropriate risk-taking, learning from mistakes, and fostering innovation. If you are passionate about providing exceptional customer service and creating memorable experiences for our guests, we invite you to apply. Join us and be part of a team that values creativity, and dedication.What You'll Need:
  • High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience.
  • Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
  • Skilled in writing simple correspondence.
  • Skilled in adding, subtracting, multiplying and dividing using whole numbers.
  • Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
  • Required to be at least 21 years of age or older.
  • Required to work holidays, evenings and weekend’s (Saturday and Sunday) at various hours. Work schedule subject to change based on needs of the business.
  • Experience in a team-oriented environment.
  • Skilled in conflict resolution.
  • Lift and move up to 45 lbs.
What Will Set You Apart:
  • Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.
  • Experience in wine industry.
  • Experience in Point of Sale (Commerce 7 and Tock) systems.
To view a full job description, please clickOur Benefits & PerksWe are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.The Fine Print
  • The Company does not sponsor for employment-based visas for this position now or in the future.
  • Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
  • This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
  • It is the Company’s policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.
Gallo’s policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.

E. & J. Gallo Winery