
Infrastructure Analyst
- Wichita, KS
- Permanent
- Full-time
- Troubleshoot and resolve complex technical problems involving multiple systems, storage, and network components
- Monitor system & network performance using standard tools, creating baselines, and capacity planning
- Respond to system & network incidents according to established operating procedures
- Create and maintain documentation of system & network infrastructure, processes, configurations, etc.
- Perform move\add\change requests for system and network infrastructure
- Ensure systems are kept up to date with security patches, antivirus pattern files
- Maintain relationships with customers and peers to support both on-site and remote infrastructure
- Participate in projects involving multiple capabilities, customers and vendors
- Monitor SD-WAN performance and connectivity, serving as a coordinator between Internet Service Providers (ISPs) and customers to ensure timely issue resolution and optimal network operations
- VMware Experience
- Experience managing system and\or network infrastructure
- Willing and able to be on-call on a rotational basis (approximately once every 2 months) and to respond to calls 24/7 for emergency response
- Willingness to travel (up to 15%)
- Experience in process control and\or industrial environments
- Experience with server virtualization
- Experience with Cisco and\or Fortinet infrastructure
- Experience with the following tools: Palo Alto, AWS, Starlink, Raspberry Pi, PRTG, SolarWinds, Atlassian tools, Veeam, Bomgar and\or Aveva
eQuest