Patient/Outpatient Services Coordinator (Medical Receptionist)
- Coeur d'Alene, ID
- Permanent
- Full-time
Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus at all times.
- Complies with all Kootenai Health confidentiality and HIPAA standards
- Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed
- May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
- Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
- Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
- Obtains referrals and pre-authorizations as required and processes charges
- Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
- Familiar with standard concepts, practices, and procedures within the field
- Relies on experience and judgment to plan and accomplish goals
- Regular and predictable attendance is an essential job function
- Competent to meet age specific needs of the unit assigned
- High school diploma OR equivalent preferred
- Experience working in medical office preferred
- Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
- High school diploma or equivalent preferred
- Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.
- Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred