Technology Support Sr Specialist - Test Analyst

JPMorgan Chase

  • Irvine, CA
  • Permanent
  • Full-time
  • 1 month ago
Job Category: Technology SupportJob Description:Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases.Job responsibilities
  • Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions
  • Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout
  • Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
  • Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
  • Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
  • Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
Required qualifications, capabilities, and skills
  • Formal training or certification on software engineering and testing concepts
  • 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
  • Experience with live chat, incident/service request management, and runbooks for system issue resolution
  • Baseline knowledge of operational management and excellence
  • Proven ability to balance tasks while documenting outcomes
Preferred qualifications, capabilities, and skills
  • Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools
  • Practical knowledge of programming in C#
  • Exposure to AWS cloud technologies
  • Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
  • Ability to document issues, procedures, and root cause analysis
Responsibilities:About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransAbout the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorgan Chase