Food and Beverage-Leader in Development
The Hotel at Auburn University
- Auburn, AL
- Permanent
- Full-time
- Assist F&B Managers in overseeing all aspects of daily service, operations, scheduling and staffing.
- Assist F&B Managers in interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
- Ensure that the team maintains a positive attitude and complies with all grooming standards daily.
- Complete training rotations and be able to perform all duties of Host, Server Assistant, Server, Cocktail Server, Bartender, Banquet Set Up, Banquet Server, Audio Visual, etc.
- Complete training rotations in support outlets to gain exposure to the Culinary, Purchasing & Receiving, Sales, Accounting, Rooms, and TLC operations.
- Attend designated weekly meetings and complete assigned trainings.
- Give presentations on assigned topics during Leader's Meetings throughout the program.
- Ensure the floor is covered during all operational hours to ensure all steps of service are covered, from warm welcome to fond farewell.
- Ensure that all steps of services as outlined in training materials are being followed on a daily basis.
- Ensure that checklists, requisitions, and proper opening and closing functions are being completed each shift.
- Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels.
- Organizing and conducting pre-shift and departmental meetings communicating pertinent information to the staff.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
- Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Ithaka's own practices. (eg. ServSafe, Responsible Vendor)
- Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of parties involved. Answer telephones in a clear voice, coordinate and document reservations.
- Maintain rapport with all departments and attend relevant meetings.
- Maintain cleanliness of outlets on a daily basis.
- Solicit feedback from guests concerning the service and food & beverage offerings in all outlets.
- Work closely with F&B leaders in completing monthly beverage inventory and quarterly China/glass/silver/linen inventory.
- Ensure all daily and monthly reports are detailed and submitted in a timely matter.
- Performs other related duties as assigned.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Strong leadership and communication skills.
- Excellent customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of alcoholic and non-alcoholic beverages.
- Familiarity with health and safety regulations.
- High school diploma or equivalent is required.
- Bachelor's degree in Hospitality is preferred.
- Supervisory experience is preferred.
- Must be able to lift up to 30 pounds at times.
- Prolonged periods of walking, standing, and sitting.
- Must be legal drinking age or older.