Rooms-Leader in Development

• Assist Rooms Managers in overseeing all aspects of daily service, operations, scheduling and staffing.
• Assist Rooms Managers in interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
• Ensure that the team maintains a positive attitude and complies with all grooming standards daily.

• Complete training rotations and be able to perform all duties of Front Desk Agent, Reservationist, Bellman, Valet, Room Attendant, Hall Attendant, Lobby Attendant, Laundry Attendant, etc.
• Complete training rotations in support outlets to gain exposure to the Sales and Revenue, Accounting, Food and Beverage, Culinary, TLC and Purchasing/Receiving operations.
• Attend designated weekly meetings and complete assigned trainings.
• Give presentations on assigned topics during Leader's Meetings throughout the program.

• Ensure that all steps of services as outlined in training materials are being followed on a daily basis.
• Ensure that checklists, requisitions, and proper opening and closing functions are being completed each shift.
• Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels.
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
• Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Ithaka's own practices.
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of parties involved. Answer telephones in a clear voice, coordinate and document reservations.
• Maintain rapport with all departments and attend relevant meetings.
• Maintain cleanliness of outlets on a daily basis.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Performs other related duties as assigned.

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.

• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of alcoholic and non-alcoholic beverages.
• Familiarity with health and safety regulations.

• High school diploma or equivalent is required.
• Bachelor's degree in Hospitality is preferred.
• Supervisory experience is preferred.

• Must be able to lift up to 30 pounds at times.
• Prolonged periods of walking, standing, and sitting.

The Hotel at Auburn University