Call Center Agent- Experience Preferred- Bilingual (English/Spanish)

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Taking messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Making audit calls.

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare preferred
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency (English and Russian or English and Spanish).

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Two (2) weeks paid training.
• Uniforms provided.

• Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

• Evening shift
• Monday to Friday
• Weekends as needed

• Customer service: 1 year (Preferred)

• Essex County, NJ (Preferred)

Nirvana Healthcare Management Services