Customer Support 1
- Oswego, NY
- $22.00-24.00 per hour
- Permanent
- Full-time
Job Id: 25-10045
Location: Oswego, NY
Duration: 12 Months Contract
Position Type: Hourly Contract Position (W2 only)
- Monday-Friday 9am-5pm
- Role is onsite 5 days a week.
- Support will be both in person, as well as phone calls.
- Must possess accountability, excellent computer skills (Microsoft Suite), Medical records and front office experience.
- With general supervision, ensure accurate, timely, and efficient customer support.
- Respond to customer inquiries in a manner that supports the achievement of goals.
- Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email Contingent on the Line of Business (LOB)
- Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock
- Availability Accurate completion of necessary documentation, letters, and forms processing
- Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s)
- Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- Available to work any shift, including weekends, holidays, and/or overnight
- Demonstrated internet knowledge and understanding of basic internet browser settings
- Demonstrated ability to work with multiple software programs, simultaneously