Harley-Davidson Service Advisor- Grand Junction, CO
Ed Morse Automotive Group
- Grand Junction, CO
- Permanent
- Full-time
- Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
- The goal is to provide customer satisfaction and maximize dealership sales of parts and service
- Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians, and parts personnel
- Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
- Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
- Promptly meet and greet service customers warmly and be the perfect host
- Listen to customer's reason(s) for bringing their vehicle to the service department
- Offer logical diagnostic services or repairs to satisfy customer's concerns
- Provide accurate estimates for all the services or repairs recommended
- Candidates must be well spoken, have excellent telephone skills.
- Be a positive associate who provides exceptional personalized service to our guests and community.
- Conduct all business with sincerity, honesty, and genuine concern for customers.
- Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
- Maintain a customer satisfaction rating above zone average.
- Weekly Pay
- Uncapped earning potential! -Bonuses, Commissions, etc.
- 401K with company match
- Competitive Health Benefits including: Medical, Dental, Vision
- Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
- Employee Assistance Program
- Quarterly Wellness Program
- Vacation Pay
- Sick Pay
- Six Paid Holidays each calendar year
- Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
- Employee Referral Program - Get rewarded for working with friends
- Become involved in our community with Ed Morse Cares
- Unlimited career potential - opportunities in multiple states with over 30+ brands
- Ongoing Education - receive manufacturer and product knowledge training