Job Description:Technical Delivery ManagerDelivery Manager IWho We Are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.Visit us at UST.com.You Are:We are looking for a seasoned Technical Delivery Manager to lead large-scale backend engineering engagements built on Java API microservices and cloud platforms, executed within an Agile/DevOps framework.The opportunity:· End-to-End Delivery Management: Lead cross-functional teams to design, develop, and deliver enterprise-grade microservices and backend platforms using Java Spring Boot.· Production Support & Stability Oversight: Manage 24x7 production operations, incident response, root cause analysis, SLA adherence, and implement automation-driven preventive measures.· Client Engagement & Communication: Serve as the primary contact for clients and stakeholders; ensure delivery aligns with business objectives and service expectations.· Progress & Governance: Partner with customer and UST leads for daily progress reviews, provide status updates (weekly/monthly/quarterly), mitigate risks, and recommend course corrections.· Metrics & KPIs: Define and monitor health indicators (SLAs, availability, performance, MTTR, defect leakage) to measure delivery and support effectiveness.· Technical Leadership: Guide architecture, engineering best practices, and DevOps adoption across Java API and microservices teams.This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.What you need:· 10+ years of experience in software development and delivery; 5+ years in a Technical Delivery or Engineering Management role.· Strong expertise in Java, Spring Boot, RESTful APIs, and microservices architecture.· Proven track record in production support management, incident management, and ensuring SLA adherence.· Hands-on knowledge of CI/CD pipelines, containerization (Docker/Kubernetes), monitoring/logging (Splunk, Dynatrace, ELK, Prometheus, Grafana).· Experience managing cloud-native applications (AWS preferred, Azure/GCP considered).· Strong client-facing, communication, and stakeholder management skills with ability to articulate business value delivered.· Experience managing distributed teams in an Agile/DevOps delivery model.· Preferred Qualifications· Experience in telecom domain is a plus.· Exposure to observability tools and release management processes.· Familiarity with hybrid environments (on-prem + cloud).Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.Role Location: WashingtonCompensation Range: $118,000-$177,000BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.What we believe:We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.Humility:We will listen, learn, be empathetic and help selflessly in our interactions with everyone.Humanity:Through business, we will better the lives of those less fortunate than ourselves.Integrity:We honor our commitments and act with responsibility in all our relationships.Equal Employment Opportunity StatementUST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.#UST#CB#LI-AP6Skills:Cloud Services,Devops,Delivery Management,Java ApiAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
