key account manager
soona
- Austin, TX
- $80,000-140,000 per year
- Permanent
- Full-time
- create and execute a strategic sales plan to achieve and exceed monthly and quarterly quota
- show month over month improvements to soona’s core KPIs in addition to revenue (AOV, checkout rate, lifetime value, retention, preferred conversion and customer satisfaction)
- act as account manager and grow long-lasting relationships with preferred clients to drive redemption and renewal
- negotiate and close large enterprise deals
- proficiently use a CRM to track pipeline, performance, client behavior and opportunities
- work closely with fellow departments to drive the best possible client experience, identify blockers and gaps within the team and develop plans for solving them
- provide consistent strategic insights on the client experience and business performance to help soona grow and optimize our business while delighting customers
- draw insights from data to determine areas of opportunity and action to drive revenue outcomes
- coach individual studio creative team members to continually improve the client experience for key accounts
- collaborate with key leaders on solutions to address areas of opportunity (e.g. profit decline, employee conflicts, loss of business to competitors, satisfaction or quality control complaints)
- 5+ years previous experience in sales
- previous experience carrying a quota and consistently achieving targets
- exceptional communication and collaboration skills, both verbal and written
- quantitative and qualitative analysis to draw insights to make meaningful decisions
- competitive by nature and excited to hit big targets
- effective decision maker with a history of driving results
- capable of managing multiple tasks simultaneously through successful prioritization
- thrives in a fast-pace, ever-changing startup environment
- proficient with G Suite and spreadsheet data dives
- has experience and excels in both phone, video, and email outreach
- photo and video production experience a plus
- access to a reliable internet connection
- B.A. preferred
- OTE: $140,000 (starting base salary $80,000, commission $60,000+)
- benefits & perks + unlimited pto + intentional culture
- really badass headshots
at soona, we look for representation across all intersectionalities of identities, specifically within underrepresented groups. it is these differences that push us towards innovation, curiosity, and success in our business. we believe in providing equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws or regulations in the locations we operate.this means that timelines of processes may be impacted, depending on our applicant pools.