Gaming Technician Supervisor

Colonial Downs

  • Dumfries, VA
  • Permanent
  • Full-time
  • 28 days ago
Description :Under supervision while working with management to fulfill goals and objectives in the Slot/Gaming Department. Work to ensure a consistent and professional corporate image.SPECIFIC DUTIES AND RESPONSIBILITIES
  • Responsible for maintenance, repairs, and general operating condition of slot machines and Electronic Boards.
  • Supervises and trains all slot technicians.
  • Responsible for following internal control procedures as they apply to machine removal, installation, maintenance and key control.
  • Responsible for preventative maintenance program and logs.
  • Tracks slot machine and parts inventory.
  • Monitors training required for all slot technicians.
  • Orders slot machine parts.
  • Follows through and delegates work projects.
  • Adheres to Title 31 procedures.
  • Ability to supervise, coordinate, direct, and assign work.
  • Ability to make judgments and decisions regarding customer and employee complaints.
  • Ability to implement and administer disciplinary procedures.
  • Ability to analyze and develop timelines, project resources, monitor and evaluate results.
  • Ability to develop and implement policies and procedures.
  • Ability to deal effectively with the public and casino staff.
  • Ability to write reports and maintain slot files and employee schedules.
  • Ability to develop and implement training needs for employees and Tribal members.
  • Knowledge of Casino operations, federal and state reporting requirements.
  • Knowledge of all slot and gaming equipment.
  • Performs additional duties and responsibilities as necessary or assigned.
  • Always follow the Company Service Standards model.
  • Must be able to work a variety of hours, holidays, and weekends as necessary.
  • Must be available for regularly scheduled work.
  • Performs other duties as assigned.
REGULATORY AND COMPLIANCE RESPONSIBILITIES:In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
  • Have knowledge of the Property’s programs to address problem gaming.
  • Report any acts of wrongdoing of which the Team Member may have knowledge.
EDUCATION, TRAINING, AND EXPERIENCE:
  • Must be at least eighteen (18) years of age.
  • High School Diploma.
  • Three (3) years slot tech experience including six (6) months supervisory experience.
  • Must be proficient in the entire Microsoft Office Suite
Certificates, Licenses, and Registrations: Virginia Racing Commission LicenseValid Driver’s License with a minimum of three (3) years driving experience.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.#therose

Colonial Downs