Gaming Floor Supervisor
Colonial Downs
- Dumfries, VA
- Permanent
- Full-time
- Create and review daily staffing levels for proper coverage according to guest counts and assist Shift Manager(s) in establishing proper staffing levels.
- Approve jackpots up to the established level and ensures all necessary forms are completed accurately.
- Assist in training new team members and update all team members on new policies and procedures.
- Complete necessary shift documentation and reports indicating overages, shortages, attendance, staff issues or variances.
- Investigates and helps resolve guest complaints or concerns.
- Performs minor repair work on slot machines.
- Maintains working knowledge of slot processes, systems, policies and procedures, and department service standards, with the responsibility of helping to maintain an optimal level of slot machines in operation for maximizing revenue within their specific area.
- Maintains working knowledge of HHR gaming machines, accounting system, ticketing system, and servicing dispatching system, and applies respective knowledge to maximize slot revenue and promote enterprise strategy of service excellence. Reports any related systems concerns to upper management.
- Communicates regularly in the form of advisory meetings, coaching and counseling meetings with staff, trainings, and reporting of system issues.
- Resolves conflicts involving employees or customers while maintaining a professional environment and promoting department and enterprise goals. Properly documents any related issues for upper management. Investigates customer claims and gaming disputes related to slot machines at the floor level. Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes.
- Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
- Attend required training sessions offered by the Company.
- Obtain and retain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
- Have knowledge of the Property’s programs to address problem gaming.
- Report any acts of wrongdoing of which the Team Member may have knowledge.
- Associate degree in business or related field required.
- Bachelors in business or related field degree preferred.
- Minimum two (2) year casino industry experience required; slot experience preferred.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
- Intermediate proficiency in Microsoft Word, Excel, and Outlook is essential.
- Previous supervisory experience preferred.
- Must possess an understanding of slot operations and its relation to the organization.
- Must be able to deal effectively with customers in a courteous and professional manner, commanding positive results.
- Must be able to clearly communicate both verbally and in writing in English.