Branch Team Lead - Field Service Technician

• Assign and supervise the operational activities within the Service Department
• Determine work procedures and expedite workflow.
• Issues instructions to staff
• Troubleshoot and resolve problems.
• Arrange schedules and set priorities for staff.
• Communicate processes and procedures to internal and external constituents.
• Train and coach staff on process and procedures
• Assist in the overall direction of the department; may serve as member of various committees.
• Conduct performance evaluations for direct reports
• Manage employee’s timecard utilizing the company’s Time and Attendance system.
• Assists direct reports to help achieve Service Department goals.
• Direct and prepare reports for Service Department Senior leadership.
• Participate in Company or Department projects.
• Ensure employees and team are following all Company Policies
• Works closely with other departments and communicate with all levels of employees, customers, and Manufacturers both verbally and in writing.
• Demonstrates drive and initiative.
• Maintains a professional attitude in all matters.
• Must be able to manage time efficiently.
• Expected to bill a minimum of 50 percent of their time to revenue generating charge codes, as assigned by Service Department leadership.
• Become competent in all aspects of the operation of Raymond West’s Paperless Work Order process.
• Meet with the District Service Manager evaluate both technical and administrative training requirements needs of assigned technicians. The purpose of this evaluation is to develop plans that will all consistent customer support that is not dependent of individual performers.
• Complete at least one Quality Assurance sheet for each technician assigned to the team.
• Assist in recruiting potential service candidates. Interview and make company aligned, strategic hiring decisions based on the needs of the assigned branch.
• Work in conjunction with your designated Technical Trainer and Operations Manager to ensure each direct report is provided the required and necessary Technical Training.
• Visit with customers to make certain that our customers are extremely satisfied with the product and services provided by your branch and RW.
• Complete all additional branch operational tasks and projects as assigned and deemed appropriate by the District Service Manager.
• Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily based on mechanical and electrical principles.
• Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, via two-way radio, in written form, e-mail, or in person.
• Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (including computers and vehicles).
• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — This job requires using your hands to handle, control, or feel objects, tools, or controls on a regular basis.
• Face-to-Face and Phone/Radio Discussions — Ability to conduct professional and informative face-to-face and phone/radio discussions with customers, vendors, and team members as part of this job.
• Time Pressure — Ability to meet strict deadlines.
• Frequency of Decision Making — Ability to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization.

• Excellent Written and verbal communication skills
• Excellent Organizational Time Management skills
• Must be able to perform duties under minimal supervision.
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Possess sound working knowledge of basic DC and AC electricity, SCR, wire guidance, transistor, microprocessor, internal combustion engines, hydraulic components, and systems.
• Must have a valid California Driver License and maintain a Department of Motor Vehicles Report with no more than the acceptable number of points as determined by our vehicle insurance carrier

• High school diploma or equivalent is required.
• Possess a minimum of 5 years field breakdown experience or comparable service experience or equivalent combination of education and experience is required.
• Level 2 Certification is preferred.
• Must have completed the Raymond Technical Primer
• Must have completed the RW Scheduled Maintenance Prime

• This position will be based in the field and require daily travel within assigned territories.
• Will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.

• Position is non-Sedentary
• May require the ability to walk, stand, reach with hands and arms, sit stoop climb, push, pull and heavy lifting.
• Repetitive use of fingers, wrists, and hands for typing word processing
• Must be able to verbally speak and hear with or without aid to utilize heavy phones with customers, vendors, and co-workers
• Occasionally may require the ability to lift push, pull or move up to 50lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic, or caustic chemicals, outside weather conditions and risk electrical shock
• Noise level is moderate

• The hourly range for this position is $38.00 - $49.55. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Raymond West