Field Service Specialist

Alaska Airlines

  • Anchorage, AK
  • Permanent
  • Full-time
  • Just now
Company: Alaska Airlines The Team:Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary:The Field Services Specialist is responsible for the installation and maintenance of all information and communications systems at Alaska Air Group facilities and contracted locations. This role requires a solid understanding of enterprise information and communications systems. This includes but not limited to: Physical hardware, software configurations, virtual components, networks, telephony, and radio communications. In addition, the Field Services Specialist is expected to regularly participate in medium and large cross divisional technology projects. This will require the ability to provide management and oversight to vendors, contractors, and peers to implement technology projects.At our core the Field Services Specialist will be the face of IT to our internal and external customers, and the ability to deliver results under difficult circumstances is required. Excellent customer service is necessary for both the employees we support and our passengers. Key Duties:
  • Install and provide first and second-level support of information, communication, and airport related systems.
  • With a sense of urgency, support the operation and communicate effectively with end-users.
  • Represent IT and Field Services effectively in interactions with company leaders.
  • Ability to learn and understand the business and how to prioritize issues effectively.
  • Ensure reported problems are resolved in a timely manner. Provide follow up on all outstanding incidents until fully resolved.
  • Provide technical assistance to end-users in support of desktop computers, software, mobile, peripherals, displays, telephones, radios, and all other supported systems.
  • Maintain accurate and detailed documentation of all supported systems and physical locations.
  • Provide technical assistance to companion work groups in support of projects and maintenance ensuring good inter-departmental relations and communication.
  • Assist and lead contractors, vendors and peers with implementations and problem resolution of IT systems.
  • Demonstrate the ability to manage projects, prioritize tasks, and manage time effectively using project management best practices.
  • Plan, organize and complete projects of various scope and complexity; may include providing work direction to contractors, vendors and other resources.
  • Understanding of blueprints and ability to work in construction environments.
  • Understanding of cable plant design and installation, both fiber and copper, termination, and testing.
  • Seek out innovative and creative solutions to technical and administrative issues within the framework of company policies.
  • Seek to improve process, training, and abilities of the field systems team.
  • Able to work effectively with minimum oversight or guidance.
  • Shift, weekend, after-hours, and on-call work required.
  • Other duties as assigned.
Job-Specific Experience, Education & Skills:Required
  • 2 years of work experience implementing and/or supporting Infrastructure computing systems.
  • Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
  • Project Management experience.
  • Documented IT experience.
  • Demonstrated exceptional customer service.
  • The ability to lift/stand/bend/climb to meet the position requirements.
  • Ability and willingness to work non-traditional hours (e.g., evenings, weekends, holidays, and after-hours etc.).
  • Requires a minimum of 50% of time traveling.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Preferred
  • Experience with telephony and radio communications.
  • Experience supporting multiple technical platforms (Windows, MAC OS, VMware, iOS, SCCM, Altiris) a plus.
  • Airline experience is preferred.
Job-Specific Leadership Expectations:Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range: $76,400 -- $114,600 / year Salary Details:Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.Note: We don’t typically hire at the top of the range. Total Rewards:Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
  • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Regulatory Information:Equal Employment Opportunity Policy StatementIt is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.To implement this policy, we will:(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Anchorage Featured Job: 0 A:: Y - T1 L:: #LI-B

Alaska Airlines